Best Resorts in Kapolei

"Beautiful Grounds, but Marred by Timeshare Tactics and Poor Food The Atmosphere & Grounds I’ll start with the positives: the grounds are immaculate and the rooms are well-appointed. The staff is clearly well-trained in managing large crowds, and for those seeking a high-energy vacation club environment, this may be a dream. The Service Experience However, my experience was deeply disappointing. We booked this stay to break up a long journey from Thailand and New Zealand and to mark our 40th wedding anniversary. After a grueling red-eye flight, we were looking for the resort experience one expects at this price point. Instead, we felt "trapped" in a perpetual sales pitch. When we sought technical assistance with the resort’s app at the welcome desk, we weren't given a solution; instead, we were met with a misleading high-pressure invitation to a timeshare presentation. I would never have booked this location had it been clearly disclosed that the priority here is timeshare sales rather than guest relaxation. Dining & Health Issues The logistical hurdles with the app meant we missed out on reservations for the main restaurant. We turned to the pool grill, where I ordered a BBQ sandwich that arrived dry and burnt. Regrettably, I ate it anyway—an error that cost me the next two days of my trip due to illness. Final Verdict While the property is physically beautiful, the "hotel food" warnings I received were an understatement, and the aggressive sales culture ruined it."

"Oceanside toilet was not flushing properly"

"Everything was just as the listing mentioned. The room was clean, the resort was nice. Very relaxing trip!"

"This property was amazing from the check-in service , staff and breakfast we loved our stay."

"Excellent location at mall"

"Overall clean but for luxury, minor details could be attended to. Like chaulk in bathroom(moldy or soap residue), plants look sick in the hallway of the club rooms, could use bug repellent plants, as the gnats and mosquitoes were rampant). Staff were very friendly and accommodating. Amenities were great as well."

"Beautiful property, exactly as pictured. It was a clean, quiet space with easy access to a beautiful beach. Definitely worth the money for the space and convenience. Highly recommend!"

"Beautiful location to vacation, we are already planning our trip back. "

"Nice place. Used the restaurants at neighboring hotel as well in the commons area. Nice spa at Four Seasons. All walkable. Place is well organized and taken care. Good layout. Pre communications with owner great. Property people are ok. Never met with host. "