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“They knew we were traveling with dogs but never let us know where the pet area was located when we arrived, and gave very vague directions to which door should be closest to our room. All of that was AFTER they changed our room type at checking with no advance notice. Then he took my card number to charge the pet fee, but when we asked for a receipt for that at checkout it wasn't showing the charge. The man at the counter tried to help, but it ended up with three charges on my card, and a……

“The room was clean, and very nice. The bathroom was a little small, but nice. The staff was nice and helpful. Hot breakfast was pretty good. Not much table space for eating though. But everything was good.”

“Checking in I had to ask for help from the person behind the desk who was playing a game on their phone. Get to my room and there's a hole in the carpet, part of the shower handle was missing, the bathroom door handle was poorly replaced and the bottom of the bathroom door has been eaten away (maybe water damage?). The air conditioner was super loud and made a variety of noises making it hard to sleep. The sink stopper was broken and didn't drain making it unusable-had to use the tub instead of……

“TV service was very poor, available channels as well as the quality of the picture.”