Niagara Falls Chalets

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"Great Hotel. Great staff. Needed very early checkin and they got it done. Beautiful room and view on 21st floor. Everything you could want in walking distance. Wego bus system accessible one block away. Would gladly stay there again. Great value."

"Wasn't happy when we checked i , they lost of reservation and it took over half an hour to get it figured out. Even showing them email confirmationThey kept saying that they didn't have it. Checkout was horrible. The lady refused to listen to what I had to say.Because we had booked two rooms.But checked out of one a day earlier, and she wouldn't refined the car even though I was told that I would get that back at the end of my stay. The lady was extremely rude and unwilling to help.She kept interrupting me when I was trying to talk. The pool was great, boston pizza was great and where the dance competition was.Held was good. It got very hot in there.So maybe the air needs to be turned on Sooner."

"The room is very clean and beautiful, the bed is Cozy"

"Location and service were excellent. William was wonderful at the reception and helped us with our queries. Clean room/washroom and lady at the breakfast restaurant was wonderful too."

"Pool was a good option to the family is open to 11pm"

"Breakfast menu is not that good bad all and all 10/10 for me."

"It was nice experience we got a new room with falls view. But I had to pay extra to upgrade my room. I already bought a falls view room, but it seems that view had some interruptions as advised by check-in lady. I just think that this kind of hotels anticipate some additional charges for upgrade always. so keep that in mind, but you don’t need to upgrade if you don’t have to. They charge me $70 for an upgrade. But the room was having a nice big window with all view for all the falls including the rainbow bridge."

"Ns"