“The room I reserved was described as 1 King, 1 Queen. The room I was given was 2 Queens. I brought this up to the staff on duty (Mark) who tried to find a room that matched my reservation. There was none. Mark said he would message his manager to request a refund for the difference in price between a deluxe 2 bedroom (that I reserved) and a standard (that they gave me). All the hotel offered was a $20 refund. The manager waited until my family checked out and left before attempting to reach out……
“The room I reserved was described as 1 King, 1 Queen. The room I was given was 2 Queens. I brought this up to the staff on duty (Mark) who tried to find a room that matched my reservation. There was none. Mark said he would message his manager to request a refund for the difference in price between a deluxe 2 bedroom (that I reserved) and a standard (that they gave me). All the hotel offered was a $20 refund. The manager waited until my family checked out and left before attempting to reach out……
Carly