Doesn't seem well kept. The pool on Memorial Day weekend was green? not sure what was up, but the sides were dirty in it. It should have been cleaned before the holiday weekend, start of summer? No pool towels, just a pile of dirty towels in the pool hallway. No one to open up the pool bathroom either. Coffee person in the morning was only 1 person working, we felt sorry for him, it was chaos, took 30 minutes to get a coffee, huge crowd. Restaurant wasn't operating that night or the next morning (Monday Memorial Day). So they did let people bring in their own food, which was great but also kind gross b/c there were lots of pizza boxes and empty food containers all over the restaurant/game area. Video arcade games were running really slowly, my kids didn't enjoy them. All the snack machines / ice machines were removed from the floors. Only floor 14 had ice, no snacks. Downstairs had snacks but no one there to sells snack to us. The shampoo dispenser in our shower was broken, light in the ceiling of the bathroom flickered constantly. the kids bunk beds weren't made up, just top sheets and blankets left folded on the beds. Limited TV channels, no kid channels (nick, Disney, etc. said "no signal", only basic channels, but did have food network, HGTV and ESPN, so not sure why the kid channels weren't running).

Beautiful and unique historic property. Very nice area of town. Staff was great. Room was clean. Couldn’t hear any other guests. Unique layout and nice courtyard. Very happy with our stay!

My check in experience was just ok. Hospitality management requires your check in people at the front desk to greet people to make them feel welcome. Maybe she was having a bad day. Either way the welcome could have been a little more friendlier. The property and rooms were well kept. I would definitely stay again while visiting family in the area