“We found this stunning hotel right in the centre of Bath while browsing the Expedia web site. We never dreamed it would be this good. The friendly reception staff greeted us with a warm welcome and were eager to make our stay memorable. This historic Georgian hotel had just opened after 3 years of extensive renovation and it was superb on every level...from the tasteful elegant decor and reimagined period features, to the large comfortable beds and brand new bathrooms, the attention to every……
“On first arriving to this hotel all seemed well, staff member was polite, explained all we needed to know and helped us to our room, once in the room we noticed that it needed to be maintained better as there was cracked tiles in the bathroom, frayed carpet areas, paint chips and marks on the doors. The furniture such as the dressing table is bubbled up and the tv remote was dirty also. The bed was very hard and left me with a very painful back, the pillows were flat and so had to fold them to……
“The location was good, within 10-15 walking distance to city centre. A big car park nearby (5/10min walk) . Room was clean and fair size for the price we paid. First time I have stayed in a place provided with hot chocolate drink and biscuits which were a warm touch to the guests. However, the shower we had was painfully slow and unstable to use. None the less , I would appreciate if I were informed in advance that our room was at the top floor (3rd/4th?) , having to take our suit cases to climb……