Chen Rio Beach Tours

We stayed here a few years ago and loved it so much we returned for our honeymoon. When we arrived we were greeted like family, the staff is fantastic and accommodating. They were able to help with setting up taxis and things to do during our stay. The food and drinks were delicious and the beach was so peaceful and quiet.

The rooms were super clean. There was a variety of food which was great but it was only at the fiesta americana which was the sister hotel. The explorean only had one place to eat and the food honestly was not great. We sat through a what we though was a meeting to tell us more about the hotel amenities and it turned out to be a sales pitch to become fiesta members. 2 1/2 hrs later we finally were able to walk off. They got very insistent even after we said no. Honestly they were very upset because we didn’t want to buy the membership. After will told one of the memebers multiple times that we didn’t want it, he proceeded to to bring another person to try to convince is. This all happened during breakfast, so not great. Another issue was the activities that they have planned. We were only able to attend one because the majority of them require bike rides to get to then and it is quite a ways when you have small children. We really wanted to go to chankanab park which was one of the activities included but it did not fall on one of the days we were going to be there so we ended up paying it ourselves. This was recommended by out concierge that was assigned to to us when we checked it. Well we later found out that they have the different activities on different days depending on when you check in and that if they really have wanted too they would have let us go with another group of people that had that activity planned. We found out by the other guests that this was allowed

The staff was extremely helpful, accommodating and very professional. The room was very clean and cleaned every day. The room temperature was perfect! The view was breathtaking from our balcony.