Azul Ixtapa Grand All Inclusive Suites & Spa

Photo gallery for Azul Ixtapa Grand All Inclusive Suites & Spa

Featured Image
On the beach
3 outdoor pools, pool umbrellas
Outdoor Spa Tub
3 outdoor pools, pool umbrellas

Overview of Azul Ixtapa Grand All Inclusive Suites & Spa

Azul Ixtapa Grand All Inclusive Suites & Spa

4 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Paseo Punta Ixtapa, Lote 2, Zona Hotelera II, Ixtapa, GRO, 40880

Explore the area

  • Popular LocationPlaya Azul Grand5 min walk
  • Popular LocationCocodrilario6 min walk
  • Popular LocationQuieta Beach7 min walk
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)25 min drive

Choose dates to view prices

About this area

Ixtapa

Located in Ixtapa, Azul Ixtapa Grand All Inclusive Suites & Spa is connected to the convention center. Playa Azul Grand and Quieta Beach reflect the area's natural beauty and area attractions include Magic World Aquapark and Delfiniti. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.

What's nearby

  • Playa Azul Grand - 5 min walk
  • Cocodrilario - 6 min walk
  • Linda Beach - 6 min walk
  • Quieta Beach - 7 min walk
  • Aztlan Ecological Park - 19 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 25 min drive

Restaurants

  • Flor de Agave — 1 min walk
  • Bambu y Sakura — 1 min walk
  • Bistro Soleiado — 8 min drive
  • Deborah's Restaurant — 9 min drive
  • Los Bigotes de Zapata — 9 min drive

About this property

Azul Ixtapa Grand All Inclusive Suites & Spa

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Azul Ixtapa Grand All Inclusive Suites & Spa's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 323 rooms boast indoor private spa tubs and offer WiFi and balconies or patios. Minibars and room service are standard, as are LCD TVs with cable channels.
Azul Ixtapa Grand All Inclusive Suites & Spa offers 323 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies or patios. 37-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

ITSI SPA has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 150 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Archery
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Mini golf
  • Shopping
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • Cable channels

Food and drink

  • Free tea bags/instant coffee
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor spa tub

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Azul Grand All Inclusive Suites
Azul Grand Suites
Azul Ixtapa Grand
Azul Ixtapa Grand All Inclusive
Azul Ixtapa Grand All Inclusive Suites
Azul Ixtapa Grand Suites
Ixtapa Grand Azul
Azul Ixtapa Grand All Inclusive Suites All-inclusive property
Azul Grand All Inclusive Suites All-inclusive property
Azul Ixtapa Grand All Inclusive Suites Spa
Azul Grand Inclusive Suites
Azul Ixtapa Grand All Inclusive Suites & Spa Ixtapa

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 499 out of 829 reviews
5 - Excellent 60%
Rating 4 - Good. 232 out of 829 reviews
4 - Good 28%
Rating 3 - Okay. 65 out of 829 reviews
3 - Okay 8%
Rating 2 - Poor. 20 out of 829 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 829 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! One night, workers were painting a desk at night and fumes went into our rooms. Had it not been for my sister for being awake, we could have probably suffered some kind of poisoning or other. Nobody asked us if we were okay, instead they got bothered because we asked for a pot of coffee at 2am while we were waiting for the Oder from the room to get better. Waiters were not very nice and took for every to serve. They picked up dirty plates and stuff and then went to serve without wading their hands. Maybe that's why the Aqua buffet was shut down due to sanitary irregularities. We had three rooms, all had bed bugs. The housekeeping was not good at all. The food was okay but not the best. Awful!
Stayed 7 nights in Aug 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent at this property except the beach access. It was a very small and rocky beach instead of sandy. Water is so dirty when it rains because there is a lake that overflows and mixes with ocean water. The pools where amazing too.
Stayed 7 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Facility needs to invest $ on some ceiling fans. The biggest down fall to resort was no AC nor ceiling fans.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the all inclusive activities and excellent service! Shout out to Daniela for the iguana tour, Paolo for the kayak/island tour, and Mara for the cycling tour. The drink service at the pool was amazing and the staff at the restaurants went above and beyond. Everywhere we turned someone was cleaning and sanitizing. The hotel location was perfect- away from other hotels, private beaches and closest to Ixtapa Island. We definitely plan on returning.
Stayed 4 nights in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing hotel. The only thing I didn’t like was that Expedia said it will include a free bottle of wine each stay. When I asked at the front desk they said no.
Stayed 4 nights in Jul 2021