Ratings based on 77 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Ohio Couple from Ohio
Staff is the reason we come backPosted Feb 25, 2014
Every time we go we see the same faces. They are happy and go out of their way to make sure we all have a great time. I truly look forward to seeingn their faces. One bartender , who I only see like once a year , knows what I'm having to drink when he sees me. A great place. It is fun and will enlighten you sex life. Go.
for Everyoneby Joseph from Malaysia
4th times - 25% more expensive and nothing betterPosted Feb 9, 2014
Pros: I like the concept of the hotel, I like the staff
Cons: I can't understand how if I pay 620USD/day, i have to pay for a good wine, or a good piece of beef? or why do i need to pay for a bed on the beach?
Location: Better to plan to stay in the resort, far from Playa del Carmen and far from Cancun The beach is not the best to swim. Sometimes water is brown
Already four times in the hotel, my last one since 25th of January. Unfortunately now is approx. 25% more expensive and the service has been reduced. I have found smaller rooms, less options on the restaurants (fruits only during breakfast - almost impossible to get a natural jug). One year before, during the night three restaurants were operating most of the time, now during the busiest moth (January), only two restaurantes were operating
for Couplesby Barry & Hallie from Oklahoma
Our first visit to Desire Rivera Maya....WOW!!!!!Posted Feb 9, 2014
Pros: Really everything!! Had a great time. The photographer was fantastic, very professional and you will have unbelievable photos to select.
Cons: lighting in the rooms was a little dim and bath area for the ladies to do their makeup needed more light I was informed..
Location: We did walk to Desire Pearl 1 hour plus and not for everyone..cab is a better choice. We chose to enjoy the resort.
We visited January 20-27th, 2014. This was our first visit to a nude resort and during the lifestyle month as well. We met some of the nicest and most respectful couples we have ever met at a resort elsewhere. We had absolutely no problems from anyone during our stay. The road going into Desire RM was a little rough however when we pulled into Desire everything started looking up from the entrance on. The check in was a breeze and very efficient, we asked to see a couple other rooms and was quickly permitted to view them. We actually upgraded had a very nice room only a few feet from the pool, several restaurants and the Jacuzzi was close as well. We stayed in room 1002 should you want to know. We did not have to wait for our room and went from there to the pool where 99% of all there were already soaking up the sun naked. We were probably in our suits 5 min. We were shown a couple of towel covered lounges by the very efficient and pleasant pool man who I cannot remember his name (sorry). We visited Pearl several days later although nice it does not come close to having the vibe at RM in fact we met a couple different couples who transferred from there. We were impressed with just about everything at RM clean, food was very good tried all but one restaurant. Sahlo and the Asian, buffet all but the Italian did not get that far..lol We have a special friend that we recommend to all the “Photographer” He took 2-3 hours with my girl and put her at ease by the second picture. To s
for Couplesby Guido from Las Vegas
Not an hotel for the unsuspecting.Posted Jan 21, 2014
Pros: Great staff. Trumpet player at dinner was nice touch.
Cons: Get rid of time share hawking.
Location: Personally, a resort to relax. Bring books & sunscreen.
Fills a particular niche. If interested in au natural you will have a great time. 20 minutes from airport. Staff is friendly & efficient; facility spotless. First time in winter, and unlike summer, no mosquitos. Would recommend it over any like minded resort hands down
for Everyoneby A verified traveler
Nice place on the beach.Posted Dec 27, 2013
for Couplesby LQ from Georgia
Another great visit to Desire RM!Posted Dec 15, 2013
Pros: The hotel is small, intimate and well maintained - but not fancy or finished with high-end trim or decor.
Cons: The food is good to very good, but we only had a couple of excellent meals. The poolside lunch buffet can get crowded at times.
Location: The location is excellent - there are no adjacent hotels on either side so it feels secluded. Town is a short cab trip and many excursions are avail.
We loving visiting here. Although it is not perfect (nothing is), we continue to return because there really is nothing else in a vacation that directly compares. Service is always excellent and the atmosphere and vibe of the resort create a unique experience. Highly recommended.
by A verified traveler
A nice beginning, a terrible endingPosted Dec 4, 2013
Pros: Generally the staff are some of the most welcoming and helpful in our experience.
Cons: If the Hotel has scheduled maintenance / areas closed, they should not charge same rates as normal operation.
Location: Great Location, lots to do, day trips, World heritage sites, Culture, scuba and snorkeling destinations, good weather.
We arrived at the hotel and immediately got our rooms mixed up, had to stay in another room before being moved over to our booked room the next day. during our stay we found that a lot of maintenance was being done to the hotel without us being informed either when booking or on arrival. One night we returned from a day trip to find maintenance had come into the room to work on some TV wiring and had made holes in the walls, which were left half finished with plaster all over the floor and bed!! We discussed with the hotel night manager who told us he would write a report and get back to us with some sort of compensation, after this the hotel management proceeded to ignore any request for clarification on what had happened. Also during our stay we found most guests were complaining about a lot of facilities that were closed for scheduled maintenance, no one was ever informed or offered any sort of discount on the room rates, for a 4 star hotel this seems quite lacking, it felt more like a construction site rather than a resort.
for Couplesby A verified traveler
Long overdue vacationPosted Oct 23, 2013
Pros: It was an exciting way to celebrate our anniversary with spice!
Cons: If there was an alternative location to enjoy a different variety of music.
We celebrated our 23rd wedding anniversary and had a long overdue enjoyable celebration. The staff was amazing and we were spoiled from the moment we arrived in the lobby! We can't wait to return. Our room was beautiful, clean and the housekeeping staff was wonderful. Our room was kept constantly stocked with drinks (water, pop, beer etc). Every evening we returned to the room there was a sculpture made of towels on our bed. The food was delicious..... We didn't want to leave and cannot wait to go back again!
for Couplesby Joe from Austin, TX
Exceeded expectationsPosted Oct 21, 2013 on Hotels.com
We weren't sure what to expect so we set expectations fairly low. At other all inclusive resorts, we have found the food to be sub-par, service so-so, and the drinks to be watered down. Not here! The food was good, service was superb, and they keep the drinks flowing. We also weren't sure what type of crowd would be there. The people were fabulous. Everyone was extremely friendly and better looking than we expected. There was no pressure at all. Just everyone having a great time. We will go back at least once a year.
for Everyoneby Al from Rockland, NY
Great place!Posted Oct 16, 2013
It was a great experience at Desire! The staff is very attentive to all the guest needs. The food was great, fresh, and delicious. The waiters are so on point. U are never with an empty glass. The only thing is I could do without the whole time share sell.