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Iberostar Selection Paraiso Maya All Inclusive

Photo gallery for Iberostar Selection Paraiso Maya All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool

Overview of Iberostar Selection Paraiso Maya All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Selection Paraiso Maya All Inclusive

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationParadise Beach14 min walk
  • Popular LocationEl Manglar Golf Course6 min drive
  • Popular LocationMaroma Beach17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

What's nearby

  • Paradise Beach - 14 min walk
  • El Manglar Golf Course - 6 min drive
  • Tres Rios Ecopark - 12 min drive
  • El Camaleon Mayakoba Golf Course - 13 min drive
  • Maroma Beach - 17 min drive

About this property

Iberostar Selection Paraiso Maya All Inclusive

You'll also enjoy the following perks during your stay:
  • A children's pool with a lazy river, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Tennis courts, wedding services, and laundry services
  • Smoke-free premises, a billiards/pool table, and a water dispenser
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • TVs with cable channels and DVD players
  • Wardrobes/closets, childcare services, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily
  • Room service available

Family friendly

  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
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Iberostar Paraiso Maya All Inclusive
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Iberostar Paraiso Maya Playa del Carmen
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Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 557 out of 1002 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 284 out of 1002 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 97 out of 1002 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 46 out of 1002 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 18 out of 1002 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

9.1/10

Eco-friendliness

2/10 Terrible

Yuri, southampton
Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inconsistent ran down property. Staff is mostly unhappy and even rude. Food quality is very low. The condition of the property is a safety hazard

10/10 Excellent

Yevgen
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is huge. Everything has connections to Mayan culture and nature. Rooms are very big, beach is nice. We have stayed at this place 6 times and plan to go again.
Stayed 8 nights in Nov 2022

8/10 Good

Teresa
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a great variety for the family, pools, water slides, wave pool, ocean beach was lovely, restaurants had a great selection, food was great and nice variety. Staff were amazing. The only complaint we had and we had three rooms were the beds were too small (doubles) and not comfortable and pillows were bad. Fridge was only stocked with beer and pop. Small container of chips and peanuts were the only snack provided and only on arrival.
Stayed 9 nights in Nov 2022

8/10 Good

Edward eugene
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with large rooms, plenty of staff Very long property with a lot of walking and no transportation on site ready to ride. Entertainment lacking and divided among 4 properties. App did not work well all the time so entertainment was unknown. Gym classes not offered at this location resulting in needed transportation just to get to one if you could find it.
Stayed 7 nights in Nov 2022

10/10 Excellent

Carlos Guillermo, Tempe
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Food was pretty good. Drinks were good. Many activities for adults and kids
Stayed 3 nights in Nov 2022

10/10 Excellent

Jennifer Lynn
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would my second time here and loved it. This time the beach had less seaweed but thats not the resorts fault (its nature). There are always activities going on at the pool or beach. The resort always kept clean and staff very friendly.
Stayed 5 nights in Nov 2022

6/10 Okay

edwin
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pools awesome. Not great food or beverages. Service was average or slightly above

8/10 Good

eddy
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for families with kids, with wonderful food, a beautiful beach, facilities and the nature areas. I was in Maya and the only thing I hated was that they have too many idols, too much exalting the maya culture and it's not necessary, looks disgusting to see in every space idols and they are ugly, and actually looked scary. I visited Mayan Palace resorts and they have modern decoration which is good. People working there are so attentive and welcoming.
Stayed 4 nights in Oct 2022

8/10 Good

May Kou
Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large, lots to do, beautiful property.
Stayed 4 nights in Oct 2022

10/10 Excellent

ROBERT, HAMILTON
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel around the the pool were entertaining but some times they were way too loud and spoke Spanish too much even when English guest were participating. Music too loud and never played beach music.
Stayed 10 nights in Sep 2022