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Reviews of Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 677 out of 1561 reviews" "
Rating 8 - Good. 427 out of 1561 reviews" "
Rating 6 - Okay. 234 out of 1561 reviews" "
Rating 4 - Poor. 146 out of 1561 reviews" "
Rating 2 - Terrible. 77 out of 1561 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kamman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
Stayed 3 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Ane Kirstine, Galveston

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
Stayed 2 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
Stayed 3 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

4/10 Poor

Kate

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
Stayed 4 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Joanna Sarah Meganne

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort!!
Stayed 5 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Joanna Sarah Meganne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Anthony

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Friendly staff!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 12, 2024
Dear Anthony:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Good

Irina

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from Ocean Coral & Turquesa on May 14, 2024
Dear Irina:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Michelle Rhea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.
Stayed 3 nights in May 2024
Response from Ocean Coral & Turquesa on May 10, 2024
Dear Michelle Rhea:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 Okay

Nomathamsanqa

Traveled with partner
Liked: Cleanliness
its very far good for pple qho just want to stay at resort its very small compared to otgers the beach eater was very dirty we had to drive to cancun and playa de cal en to swim
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 9, 2024
Dear Nomathamsanqa:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you again in this, your home.Best regards

10/10 Excellent

guadalupe

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We spent 4 days at the property and I feel like we still didn’t explore all of it. My daughter liked the kids area, my husband liked the swim up bar and we all loved the dining options. There is something to keep everyone entertained!
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 9, 2024
Dear Guadalupe:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Sedina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that this property had something for everyone, a pool area with slides for kids, a pool with a bar that was more of a party spot and also a pool that was great for families! There is a lot of options when it comes to dining and entertainment at night as well as throughout the day. Overall we had a great experience!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 8, 2024
Dear Sedina:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 Terrible

Amzad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property isn’t worth staying. No party life or night club. This is Mostly for people who sleep early. Food sucks same thing every day. Mini bar only 2 beers and 4 water nothing else. Not allowed to take food out or order. Room service sucks never staying here again.
Stayed 5 nights in May 2024
Response from Ocean Coral & Turquesa on May 7, 2024
Dear Amzad:We deeply regret that despite our efforts, such as assigning you rooms as close as possible, giving you an early room and providing you with bracelets to access the adult area El Beso as Expedia Premium VIP, we did not meet your expectations.We will take all your comments into consideration and forward them to the appropriate departments. Your comments are very valuable to us and help us to continuously improve our services.We appreciate your sincerity in sharing your comments on this page, as your opinion is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 7, 2024
Dear Jocelyn:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Oma

Liked: Cleanliness, staff & service, property conditions & facilities
Having previously stayed at an Ocean hotel in Playa del Carmen, I was presently surprised when I arrived at this hotel and realized they were part of the same chain of hotels. It set my expectations high. Now my check in experience was not ideal and a bit frustrating but when I privately communicated this with management they kindly went out of their way to rectify this and ensure I had an enjoyable rest of my stay, even making me several dinner reservations and sending wine up to my room. Now I'll start with the pros. The hospitality is unmatched all the staff were so warm, friendly and helpful. The 9 dining options, many more snack bars, lounges and bars made for a delightful all-inclusive experience with many options to choose from. Blue Moon, Sensai and Route 66 being my favorites. The rooms are well furnished, comfortable, air conditioned and very spacious. Now to the cons, the bathrooms need a major renovation, they seemed older with tiling that didnt fit the rest of the rooms modern feel. The night entertainment could be better. There were no water sports or activities on the property or close by which was disappointing as I love to jet ski, parasail and kayak everytime Im in Mexico. The international buffet was not the best and could use a major overhaul with better food selections. Lastly the area of the ocean the property sits on is not stunning. The water isnt as clear and vibrant as with most of Cancun and it is filled with rocks. Otherwise had an enjoyable stay!
Stayed 3 nights in May 2024
Response from Ocean Coral & Turquesa on May 5, 2024
Dear Omar:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Regarding the water activities, we are pleased to inform you that we do indeed have a variety of options to enjoy in the water. However, it is important to note that these activities have an additional cost.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Raynaldo was the bartender
Stayed 3 nights in May 2024
Response from Ocean Coral & Turquesa on May 5, 2024
Estimado David:Agradecemos sinceramente que haya elegido nuestro hotel para sus vacaciones. Nos llena de alegría saber que nuestro equipo de bares hizo todo lo posible para que su experiencia fuera inolvidable. Transmitiremos sus amables palabras a nuestro talentoso equipo, quienes estarán encantados de saber que fueron destacados en su reseña.Sus comentarios son de gran valor para nosotros y serán enviados al departamento correspondiente. Nos esforzamos continuamente para mejorar y brindar el mejor servicio posible.Te agradecemos nuevamente por escogernos como tu destino vacacional. ¡Esperamos ansiosos su regreso para seguir construyendo juntos más memorias inolvidables!Saludos cordiales

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 5, 2024
Dear Paul:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Lyubov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, attentive staff, good dining options, even buffet food was tasty.
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 9, 2024
Dear Lyubov:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Jack J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quality safety good food
Stayed 9 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 4, 2024
Dear Jack J:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Willenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for the water in the bathroom it was smelling bad
Stayed 2 nights in Apr 2024

8/10 Good

Te'Lesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the different activities they hosted day to day. There was always something to do. The faculty engaged with everyone during the activities. My favorite was the foam party. It was very entertaining. The dancing contest, the music and the people made it great. The faculty were all kind and very helpful. As a sous-chef from America, I was disappointed with the food. They have an amazing dessert area located in the Casa Del Mar. I enjoyed breakfast more than lunch or dinner here. It’s buffet style yet I found that most of the cuisines were bland or too salty. Ritratto D’italia is a reservation restaurant. I only had two opportunities to try out the food but I enjoyed it very much. When it came to room service food took an hour to hour and a half to be delivered. The food lacked flavor.. You’re better off going to the buffet downstairs for more variety and a better tasting cuisine. I would recommend renting a car if you intend on leaving the resort for food or shopping. A few taxi’s or other transportation fees were 2,400 pesos flat. Excursions booked through the resort would be a $10 fee depending on excursion. Overall, I would rate this resort a 4/5.
Response from Ocean Coral & Turquesa on May 3, 2024
Dear Te'Lesha:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Elizabeth Cornelia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good resort!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 3, 2024
Dear Elizabeth Cornelia:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was horrible but not the fault of the resort at all the worked very hard to remove all the sargassom
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 3, 2024
Dear Diane:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations during your stay. We would like to inform you about the measures we take to ensure the cleanliness and maintenance of our shores.Our team performs daily cleanings of our beaches, using a special tractor from 6 am to 2 pm. This continuous effort aims to reduce the impact of seaweed on the sand. However, due to climate change and hurricane season, we face additional challenges in keeping our beaches in pristine condition.We appreciate your understanding and patience as we work to overcome these challenges. We hope that, despite this inconvenience, you enjoyed your stay with us and that you will consider returning in the future to experience our beautiful beaches at their best.If you have any other questions or concerns, please do not hesitate to let us know. We are here to help you.Best regards.

10/10 Excellent

Catherine, McFarland

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean, friendly staff, a lot of activities all day long, amazing food. Buffet is one of the best I have experienced for an all inclusive. Food at other restaurants was also very good. No timeshare hustle which was wonderful. Beach was not very nice during this trip due to high winds and a lot of sea grass. Not the properties fault but they could have done more to keep it cleaned up. Great week at this resort!
Response from Ocean Coral & Turquesa on May 2, 2024
Dear Catherine:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Brent Arnold

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is terrific. The servers at the Privilege Restaurant were top notch. Ricardo who serves at the adult pool is great at his job and very personable. We enjoyed our 10-days and we were well taken care of.
Stayed 10 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 2, 2024
Dear Brent Arnold:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was kept up very well. Staff was constantly cleaning public spaces throughout the grounds. Loved the pools and pool bar. We found the food options to be quite varied, The buffet was by far one of the best we’ve had at an all inclusive. Each station had chef attendants preparing cook to order items for every meal. We really liked how fresh things were with so many choices. Only downside is mot enough options for late afternoon food, The beach did have quite a bit of seaweed on the shore so did not spend much time in the ocean, Overall, we had a great time and really enjoyed the property!
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 2, 2024
Dear Christine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Artemio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are all very nice and courteous, everything is good. My kids are planning to go thee..
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 2, 2024
Dear Artemio:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 1, 2024
Dear Tabitha:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

10/10 Excellent

Mendeces

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience exceeded all of my expectations. The picturesque surroundings were breathtaking, and the staff demonstrated exceptional professionalism and knowledge. Their commitment to achieving excellence was evident in every aspect of their service.
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 1, 2024
Dear Mendeces:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Kate Sophia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was good, unfortunately lots of seaweed on the beach which is raked 1x / day by a tractor, and facilities were a little dated but still lovely. Pool was super fun, party for sure!
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 1, 2024
Dear Kate Sophia:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 Okay

Hargs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
WARNING BUYER BEWARE EXPEDIA WILL NOT HELP AC went and soaked my baggage no one was sent to my room and front desk staff was not helpful and Expedia could not process any sort of refund even though this was booked on the privileged side and services were not rendered ruined my whole morning trying to dry my bag before my flight when I shut up been enjoying my last day.
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on May 1, 2024
Dear Hargs:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, amenities
I didn’t care for the numerous raccoons! I was cornered by one and when I screamed for help luckily he ran. Otherwise, rooms, food, and beach were fantastic.
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 28, 2024
Dear Lakisha:We sincerely appreciate your feedback. We are pleased to hear that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your observations into account to further improve our services and ensure that every guest has an unforgettable experience.We are deeply sorry for the incident involving the local wildlife during your stay. It is important to highlight that our hotel is located in the Riviera Maya, a region known for its rich biodiversity and wildlife. To ensure the protection and preservation of the local fauna, we have established strict protocols and rules, including the prohibition of feeding animals.Your suggestions are highly valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us for any inquiries or requests.We hope to have the opportunity to welcome you back to Ocean Coral & Turquesa!Warm regards,

8/10 Good

Renae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was awesome. Staff was very friendly and accommodating. Our room was clean and comfortable. Plenty of places to eat and drink. Great activities and lots of fun! Only 4 stars because we were hoping for a beautiful beach and to be able to swim in the ocean. That area wasn’t the beautiful turquoise water like advertised. This is not the resort’s fault. Also, there should be more seating for the evening shows.
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 28, 2024
Dear Renae:We sincerely appreciate your comments. We are pleased to know that, despite the challenges I mention, you were able to enjoy his stay. We will take your comments into account to further improve our services and ensure that each guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with relevant departments. We are committed to providing the best service possible. Do not hesitate to contact us for any questions or requests.We hope to have the opportunity to welcome you again at Ocean Coral & Turquesa!Kind regards

10/10 Excellent

Colton

Traveled with partner
Liked: Amenities
My wife and I stayed here for our honeymoon. The resort was absolutely beautiful. There was plenty of activities to do on the property to keep us busy when we weren’t doing any excursions. All of the food was wonderful, especially the Italian. All of the staff was extremely friendly and always said hello and checked to make sure we were happy. I can not recommend this resort enough, we will definitely be back!
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 27, 2024
Dear Colton:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Tarri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent vacation!!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 27, 2024
Dear Tarri:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 28, 2024
Dear Mrs. Lorraine:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Lorie Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really great time. I would go back again.
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 27, 2024
Dear Lorie Leanne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 Okay

johanna

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 28, 2024
Dear Johanna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!! Staff is excellent
Stayed 1 night in Apr 2024
Response from Ocean Coral & Turquesa on Apr 27, 2024
Dear Lea:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 Terrible

destiny

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely disgusting. They ruined my daughter’s birthday. The male staff is completely rude and after I informed the manager THEY DID absolutely nothing. This not a good resort
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 27, 2024
Dear Mrs. Destiny:We sincerely appreciate the comments you shared in your review. We would like to address the points raised regarding the incident during your daughter's birthday.We would like to clarify that, according to the laws of the country, the legal age for the consumption of alcoholic beverages is 18 years of age or older. Our records indicate that at the time alcoholic beverages were requested, the minor was not wearing the bracelet that identifies her as a minor.It is important to note that the use of the bracelet is an internal rule of our hotel, designed to ensure compliance with legal regulations and the well-being of our guests. The refusal to serve alcoholic beverages to minors is both an internal policy and a legal requirement in the country.We understand that your daughter's birthday is a special occasion, but it is essential that all guests respect the rules established by both the hotel and the country.We hope this clarification has been helpful. Our main objective is to ensure that all our guests enjoy an amazing vacation, as long as the relevant rules and regulations are respected.We remain at your disposal for any additional questions or comments you may have.Best regards

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this resort, perfect size. Staff were helpful, friendly and on top of everything!
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 25, 2024
Dear Kirsten:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 Terrible

Tamar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst resort i have ever booked and worst experience with service food cleanliness
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 25, 2024
Dear Tamar:our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Nilar

Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing I had a great time staying at the resort. I will visit again in the future and strongly recommend it to others.
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 25, 2024
Dear Nilar:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Jenny and Brad, Red Deer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 13 nights at this resort and every day was better than the last. Comfortable air conditioned rooms and the cleaning staff kept our room clean each day. The resort is quiet with a beautiful beach front where we spent a good majority of our time enjoying the sea. We walked the beach to Porto Morelas which took about an hour and found the beach there to be magnificent with the coral reef and the turquoise sea. Many food options each day, we particularly enjoyed their beef and seafood options. The Japanese restaurant provided a chef at the table and prepared a wonderful meal. There is poolside and seaside service for drinks and we appreciated the attention Antonio provided to us.
Stayed 13 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Jenny & Brad:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience Angie was extremely helpful during our stay. The presentation for the upgrade to privileged was awesome with Yesina. The lobby bar with Renaldo was awesome. I would definitely recommend this resort if you just want have fun and enjoy yourself. Its not top notch but its great.
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Jacqueline:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Dejonica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property can do better with maintaining the cleanliness of guests areas while renovating. There was active renovations on certain rooms causing paint smells, unorganized materials and presence to effect
Stayed 2 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Dejonica:We sincerely appreciate your feedback. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your observations into account to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are highly valuable, and we will share them with the relevant departments. We are committed to providing the best service possible. Please do not hesitate to contact us for any inquiries or requests.We look forward to having the opportunity to welcome you again at Ocean Coral & Turquesa!Warm regards

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Vincent:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Cristian, Flower Mound

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the price. Plenty of pools, finding a chair was not difficult, lots of activities to do for small children (you know how important that is if you're traveling with kids in tow), plenty of dining options; good food etc. If there is one thing to say is that there is no feeling of luxury anywhere at this property so it's not a 5 star or even 4 ¹/² but if you're OK with that (and you should be when you compare their prices to one of the real 5 star hotels in the area), it's perfectly adequate for a comfortable, safe, enjoyable 4 star stay. Highly recommend!
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Cristian:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 10 night stay at Ocean coral and turquesa! Few minor room issues but the service and staff are and were amazing!! Exceptional lobby bar staff: Hilda Antonio Gustavo Henry Mateo Mario Vitalino Try a Banana Daiquiri or a blended lime margarita!! Yum!! Best time ever! Thank you to all 🙏 Also shout out to Alexis at Route 66!! Quite the character :) Tried almost every restaurant we could multiple times! Always had great food, no complaints there! Download and use the H10 app for booking your a la carte restaurants!! Easy peasy!! 👏 Well done! Mucho Gracias!!
Stayed 9 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Erin:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had an authentic Mexican vibe
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Stevie:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Scott Reed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fabulous. Food was great and plenty of choices. Never shortage of pool chairs. The daily entertainment was excellent and super awesome people doing it. The evening shows were so good!!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Scott Reed:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards