Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
4.3 Room cleanliness
3.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

Perfectly Serviceable

Posted Jan 23, 2012 on Hotels.com
Nice hotel. Perfectly serviceable. The soundproofing is not great - we could hear the stomping of the guest above and noise of the child next door. Breakfast was not included and the cost of breakfast in the adjacent Holiday Inn was expensive but a coffee shop in the car park was very affordable. Connecting to the internet was a problem - seemd overly complicated.
4 out of 5
Recommended
for Couples
by A verified traveler from Mexico

Good option in Tuxtla

Posted Apr 27, 2011
Good value because the price was low. The hotel is well located and clean. However, it was at the level you would expect from the Crowne Plaza name. The Plaza shares the pool, lobby and restaurants with a Holiday Inn and it seems quite similar in quality, with the disadvantage that to get to the Plaza you have to walk a much longer distance from the shared entrance. At the same price, its "companion" Holiday Inn might be a better choice. The pool service for food and drinks was extremely slow because only one girl was in charge.
3 out of 5
Recommended
by LR from Maryland, USA

A missed opportunity to be an excellent hotel

Posted Jul 31, 2009
A friend and I stayed 4 nights. Positives: 1. Very clean room 2. Very comfortable mattress and pillows 3. Location excellent 4. Restaurants serve good food 5. Wireless internet worked perfectly 6. Shuttle to and from airport was great Negatives: 1. Difficult to find entrance to hotel, which actually requires walking 200+ yards from the shuttle drop-off point; there were no signs and no bellboys from Crowne Plaza there. 2. Once hotel entrance is found, difficult to find reception area, hidden behind elevators and only manned by one person (and occasionally by one assistant who doesn't do much). Always a queue there. This was the most irritating aspect of this hotel. 3. "Light breakfast" ordered in room was charged a la carte rates, and didn't include all that we ordered. Arrived on time, though. 4. Upon checkout the amount we had prepaid via Expedia was included in our bill. 5. Hot water wasn't available on 3 of our 8 showers there 6. Phone message retrieval didn't work and required several calls to tech support 7. 5/8 of the time (2 keys, 4 nights) our magnetic room keys didn't work and required us to stand in line at the reception 8. Shampoo and body lotion weren't replaced even when we left empty containers in sink; coffee packs weren't replaced on last day. 9. Check small print of 2 water bottles left in bathroom. One is free, the other is billed 500% of street price 10. Non-green hotel. No offer to allow guests to reuse towels; actually, no bath towel hangers anywhere.