Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

ALMOHADAS

Posted Jan 3, 2015
Pros: LA HABITACION ESTUVO BIEN
Cons: COMPRAR OTRAS ALMOHADAS
Location: BUENO EL ESTAR CERCA DEL CENTRO COMERCIAL Y RESTAURNTES
ESTUVIERON MUY MALAS. TODAS TENIAN BOLAS Y MUY INCOMODAS.
2 out of 5
by A verified travelerfrom San Diego, CA

Not what we expected!!!

Posted Dec 29, 2014
Pros: The food was ok, and the staff also.
Cons: Need to improve their maintenance on the Rooms and update the showers since was very difficult to step into the shower.
Location: No complains about the location.
We choose the hotel to stay over xmas and have a nice dinner, but the room was in terrible conditions since we can smell humidity once you open the room door. They put us on a different room, there we have plumbing problems on the shower and bad programming on the tv. We really expect lot more of this big hotel company! we also saw on the first floor the staff was drying a possible over flow in one of the rooms.
5 out of 5
Recommended
for Business Travelers
by Victoria salinasfrom México df

Posted Sep 18, 2014 on Hotels.com
En general buen servicio
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico, D.F.

ubicado frente a una plaza comercial.

Posted Jul 30, 2014
Es muy cómodo, limpio, el personal es muy amable. De fácil acceso y con centros comerciales y buenos restaurantes cerca.
5 out of 5
Recommended
for Families
by A verified traveler

Camas amplias y cómodas.

Posted Apr 22, 2014 on Hotels.com
La estancia fue muy placentera, habitación amplia, camas amplias y cómodas. El desayuno en el lounge excelente.
1 out of 5
Recommended
by Raul Montielfrom Tuxtla

Gerente Grosero e Incapaz

Posted Apr 4, 2014 on Hotels.com
Una pesadilla.
4 out of 5
Recommended
for Families
by A verified traveler

Good Place to Stay in Tuxtla

Posted Feb 12, 2014 on Hotels.com
Located in the hotel zone west of downtown. Set up well for business travelers, but comfortable for tourists too. The hotel facilities, including the pool, are shared with a Holiday Inn. Quiet side street. Secure, guarded parking lot. Convenient shopping mall and supermarket across the street. Near some American-style establishments such as Vips (not good), Chilis and McDonalds.
Comment from Hotel Management
Apr 19, 2014 by hotel staff, Hotel Management
Dear Customer Thank you very much for your review of our hotel and taking the time to write your comments. We are pleased that you enjoyed your stay with us and consider you received good service. We'll make sure to convey your kind comments to our entire staff. Hope to see you again with us. Sincerely; General manager
4 out of 5
Recommended
for Families
by antonieta

This traveler left a rating score only Posted Nov 19, 2013 on Hotels.com
4 out of 5
Recommended
for Families
by Francisco Gfrom Poza Rica

El hotel se encuentra en una excelente zona

Posted Nov 6, 2013 on Hotels.com
El hotel es pequeño y medio improvisado, pero tiene sitios de esparcimiento muy amenos.
Comment from Hotel Management
Apr 19, 2014 by hotel staff, Hotel Management
Estimado Francisco G: Muchas gracias por su s comentarios de nuestro hotel . Nos complace saber que disfrutó su estancia con nosotros y que considere que recibió un buen servicio. Nos aseguraremos de transmitir sus amables comentarios a todo nuestro personal. Esperamos verlo pronto nuevamente con nosotros. Sinceramente; Gerente General