“The whole place was dirty and unkempt. There were drapes hanging off their rods and stains everywhere. When we arrived there was no one at the desk, except for a phone. We picked up the phone and were told someone would be with us momentarily. We waited as we listened to the same lady we just spoke with having a conversation on another line. We continued to wait yet no one arrived. What appeared to be a non emergency conversation continued between the lady and perhaps a maintenance person……