“The hotel itself was ok, however our check in experience was very disappointing. We were in town for a concert, as were many other guests. We were supposed to have our digital room key available at 4pm, and after 10 or 15 minutes after 4 with no room key, we checked at the front desk and they simply said "your room just isn't ready yet", and gave no inclination as to when it should be ready. We had dinner reservations at the concert venue for 4:30pm before the show, so seeing as we were running……
“I checked in at 8 pm.Room is dirty with someone’s hair on the desk and room is filled with someone else’s perfume smell. Toilet still have paper in it. The room card’s demagnetize frequently. I have to go to front desk to reactivate again and again. Happened to have my door card deactivated unfortunately around 1am while getting some ice. No one’s at the reception and no staff is around. Waited there till around 3:15am when the reception lady returned from somewhere. Definitely terrible……
“The hotel was a great experience. The staff, for the most part, was phenomenal, very nice, and accommodating. I want to give a special thank you to Jacqueline, who went above and beyond to make us feel welcome, and right at home; we really appreciated it. My view was amazing, but the bathroom was dated, and I was disappointed because I assumed I was getting the renovated river view room. I booked through a third party and should have booked directly if I wanted some of my special requests……