“The staff at the bar and shops were friendly, but the front desk staff were unfriendly, so overall we didn't have a good impression of the place. It was also inconvenient that there was no phone in the room to call the front desk.”
“All the hotel facilities are attractively designed and very nicely furnished and decorated. Despite that, a stay in this hotel would best be enjoyed by guests who eschew human contact. In my three nights staying in Bespoke, I never saw anyone, neither any guest nor any member of staff. No one was at the front desk at the time of check in and, when I called the hotel's phone number, I got the impression that my call was an annoyance and that, rather than seeking a person to help me with check in,……