“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“Beautiful hotel with a courteous staff and wonderful spa. However, the pool is just average and the beach club, which is very nice, is located 3/8 mile from the hotel with no discount for hotel guests.
Also note that the ferry times at night from Bellaghio and Verrena are limited after 7:00 PM”
“My FAV part of my Italy Trip! This property is absolutely breathtaking and beautiful 😍 our room was huge and opened right onto the lake. The staff was super attentive to detail and helpful. The spa was amazing! Multiple dinning options on property and so much to do! You feel extremely safe while on the premises and it was an oasis away from home! 15/10! Would highly recommend..”
“We like this hotel very much.To choose right and good hotel would enhance travel expenses.we feel the hotel's staff knows what you need and serve more than you expect.
Try your best to stay with them.You wound get what you expect.”