Villas in Alfredo V. Bonfil

"Plumbing to faucet in bathroom was completely stuffed not draining. Then moved to another room and same issues their"

"Very good hotel convenient for the airport. Nice room and breakfast"

"Yes, pool was comfortable, but you have to get back early to get a seat."

"Better sound proofing the rooms near Bash would be a great improvement.Extremely loud banging music till 2:00 am every night was tough..At least warn people,,and give them a choice to room further away.Also,the wonderful folks that did a tremendous job of cleaning, and re-stocking the room each day,but if they were a little more quiet in the hallway starting at7:30am when people are still trying to sleep..I do realize it’s an“Adult party atmosphere”,and a lot of people come there to “ let loose..”Other than that, we had a good time,and like to come back again."

"Es un hotel muy completo, tiene diferentes cosas para hacer las piscinas son espectaculares y el servicio del personal es maravilloso pero si sugiero más actividades familiares por lo que es para los niños principalmente y los splash están muy viejos, muy acabados y no tan modernos como lo demás por lo que mi estancia que era principalmente para mi hijo no fue tan satisfactoria. Escogí este hotel por *splash* pero no eran como en las fotos. Los horarios de los snacks no habían cuando íbamos a solicitarlos, los helados rápidamente se acababan enseguida y ya no habían los demás sabores disponibles. Y la playa finalmente olía mal y no se pudo disfrutar debido al montón de algas marinas."

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"Resort very clean, nice and all staff worked very hard. Our door lock malfunctioned a few times during our stay and I didn’t love that the king bed had a split mattress but no other complaints."

"Room was very clean, including the bathroom. They came and cleaned everyday. Pool was great! Beach view was amazing! Staff gave me the run around for a refund that was owed to me. Transportation, laundry and restaurant reservation services weren’t clear either. Overall was good though. Also they never explained how to turn on the lights, we had to figure that out ourselves."

"We had a nice time overall, but there were several areas where the experience fell short of expectations: The food quality was disappointing and did not meet the level we expected. We requested body gel/soap multiple times over several days and never received it. One of the towels in our room was dirty, which raised concerns about housekeeping standards. Café service was inconsistent—at times we were given multiple bottled waters, while other times we were told there was a strict limit of two, which was confusing. Dinner service at both the Asian and steak restaurants was very slow. The facilities felt older and not well maintained, which was surprising given that we were told the property opened only two years ago. While staying in the Enclave, we were not informed about the welcome package. We only discovered it after noticing other guests with Enclave bags and had to ask about it three days into our stay. The game room experience was unusual—activities like paddle tennis were limited to a 15-minute rental, which felt restrictive. Cleanliness around the pool area was lacking, with food left out and not cleared promptly, suggesting inconsistent upkeep. Overall, there are opportunities to improve service consistency, communication, and general maintenance to better align with guest expectations."