Castroville Residences

"Nice and clean parking"

"NA"

"Everything good"

"The safe batteries were completely dead. The cleaning people did not fully stock the toilet paper, or cups. Things that should be automatic. The check in staff were great, especially the midnight crew. "

"Only issue I had was we had to move our cookout indoors because I had to call the front desk several times to have our grill fired up, when he finally came he didn't have the lighter and the grill utensils."

"Someone broke into my room and the staff was nonchalant about it. I received a call about my dogs barking. I came back to the hotel to find them enraged and one of the released from their cage. There were articles of clothing in the room that weren’t mine, my husbands duffle bag had been rummaged through and someone placed a towel in my dogs bed strategically. I went to the front desk to complain. I told the male staff I didn’t feel safe. Not once did he offer to give me a different room while he “investigated” the issue. I went back to the room and felt this weird feeling of being watched. I went back down and asked for a different room. The male staff also was more concerned about my deposit and said I could leave instead of having empathy and giving me another room. When I asked for another room still, nonchalantly, he said “okay”, gave me another room. The entire stay that same male employee was glued to his computer with a hand on each side. He never left that position. His concern was with whatever was on that screen for hours. I will never stay at this chain of hotels again. "

"I had a great stay! The hotel was clean, comfortable, and well-maintained. The staff was friendly and helpful, making check-in and check-out quick and easy. The room was spacious with everything I needed, and the location was perfect. I’d definitely stay here again and recommend it to others."

"The front desk staff need improvement, they are not friendly at all and when you ask for something they answer in a terrible mood "

":)"