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“We found cockroaches in the room and some items left behind by previous guests had not been cleared away.”

“This hotel is in a great location, but its operations are terrible. When I made my reservation, it wasn’t until three days later—in an email—that I was informed I would have to pay daily for beach access and parking. The amount paid at the time of booking covers only the room; honestly, they’d probably charge you for a smile if they could—which is likely why the staff never smile.”

“The showerhead in the bathroom is terrible. No matter how I close the shower curtain, a lot of water always leaks out onto the floor, and in the end the entire bathroom floor gets soaked.”