“The staff was excellent including the girls working in maid service! Very personable and helpful. Room was comfortable and well maintained. Pool was clean. Hotel was close to our event at Norris Lake. I would definitely stay at this property again.”
“The staff was helpful even moved us rooms when my wife preferred a higher floor. However the room we did end up in had a funny smell which we couldn’t identify but we were too tired to complain. Also I noticed water on the floor around the ice maker on that floor but honestly have no idea if it was a leak or someone spilled anything. On the plus side, the breakfast was very nice.”
“We have stayed at this hotel many times over the years traveling to Ohio and back. This was the first time that we asked for adjoining rooms because of the number of people in our group. The first room had dirty socks and trash on the floor in the adjoining room the toilet was filled with toilet paper and feces. The whole bathroom had looked like it hadn’t been cleaned. The front desk apologized and moved us up to the next floor but it was still disappointing to experience not just one room but……