Search Inns in Hampden

"Good "

"Super kid friendly, accomodating staff. The pool is beautiful. Just a short drive to Old Sturbridge village! Will reccomend to family and friends."

"Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed"

"Jess was simply amazing!! She helped us during the firework craziness in Springfield get back to the hotel safely"

"Clean but bathroom floor was damaged"

"Everything "

"Everything very clean and organized, high quality service! My family and I love it!"

"The staff fabulous....room great, quiet AC...halls need cleaning and TLC...nees treadmill on fitness room"

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "