Isla Contoy Residences

"Nice "

"As you walk in, you are greeted with the scent of relaxation and a beautifully prepared signature cocktail. The room is clean, large, very quiet, with a private outdoor space and fantastic water pressure! It is well stocked with snacks and drinks, and there is turn down service to make sure you are ready for the next day. The staff are truly kind and helpful without being solicitous or overbearing. They seemed to read body language well! All of the food was top notch and presented as you would find in a 4 star restaurant. Drinks are plentiful and available everywhere. There is a beautiful spa that offers unique couples' experiences as well as a complimentary 30-minute Hydrotherapy session. The fitness center has something for everyone! There is nothing that stood out negatively to us. This was a quiet (no party atmosphere here!), peaceful getaway that we will look forward to enjoying again."

"Excellent hotel, rooms up to date, good food, great beach."

"We had such a great experience "

"Resort was so clean and the staff was amazing had a great time would definitely go back!!!!"

"Report was spotless. The staff was welcoming and went out of their way to go the extra mile. If you are traveling without kids spend the extra on the excellence club. Our junior suite was wonderful. "

"Mia Reef is Muy Bueno!!! The rooms are clean, comfortable, and have beautiful views! The staff go above and beyond to make sure you are taken care of! A special shout to JC, Efran, Jonathan, and all of the hard-working Beach waiters!"

"The staff here is very great and super friendly!!! Room service was always quick, if you need anything but have to stepping out they would leave it at the front desk for you to pick it up when you got back, food was great! I will definitely be coming back to this resort 10/10!"

"We booked Privilege Master Suite for sale price. We arrived late so no butler on duty. Checkin in the Privilege lounge was easy but would’ve been nice to been greeted by our butler. There’s no food choices between 10 & 11 PM except room service but were not aware of room service so we waited for the late night menu at Margarita to start at 11 PM - service was slow and food was not great. We met our butler Emilio the next AM. he booked dinner resos for us and our group that arrived that day. He arranged for coffee to be delivered to our room each AM & took care of robes/beach bag that were missing from the room. He was very friendly and helpful, gave us an update every morning on what was happening at the resort. Our friends had a different butler and did not get the same service. We tried all restaurant options during our stay. The food was good to great and Service was great with a couple exceptions. The French was Our favourite. We had lunch delivered to the beach, ate at the Privilege restaurant, Pez Dama and Ocean Burger and all were good. The room was new & clean, the beach is gorgeous. All the staff were friendly and helpful, special mention to Bettyana in lobby bar and Salvador at beach who kept us well ‘hydrated’. The staff hustle and any issues with service are due to being understaffed. Overall a great experience in a beautiful location."