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Reviews of Ramada Plaza by Wyndham West Hollywood Hotel & Suites

3 out of 5
Ramada Plaza by Wyndham West Hollywood Hotel & Suites
8585 Santa Monica Blvd, West Hollywood, CA

Reviews

7.0

Good

Rating 10 - Excellent. 304 out of 1061 reviews" "
Rating 8 - Good. 272 out of 1061 reviews" "
Rating 6 - Okay. 217 out of 1061 reviews" "
Rating 4 - Poor. 129 out of 1061 reviews" "
Rating 2 - Terrible. 139 out of 1061 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Hardik

Stayed 3 nights in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for your w

6/10 Okay

Christa

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Thank you for your reply

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a clean small inn, staff is helpful. Provides what you need to sleep. Great location in West Hollywood. Walking distance to Sunset Strip and Santa Monica Blvd. quick easy drive toother Hollywood tourist spots parking is very convenient but dod not notice it was not included in hotel fee. So expect to pay $55 per day. There is a parking garage directly across the street that offers overnight parking too. Idk how much $ or if offers in and out privledges. Which of course hotel does. Noticed parking after already paid hotel pkg fees. All in all turned out to be a pleasant stay and would prob stay there again as is most affordable and convenient location for us in the area
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Thank you for your reply

2/10 Terrible

Vaibhavkumar

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed three nights without any room service even though we requested one day in advance. The room phone was not working, we need to call help desk from our personal phone. The breakfast was not included even though on Expedia web site shows it’s included. Very bad experience and ruined our vacation.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for your reply

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The surprised parking fee, $50.00 a night.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for your reply

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent (forgot her name but she had cute nails) was super helpful and informative about checkin. Affordable hotel for the area. Room does the basic job
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for your w

4/10 Poor

david

Disliked: Property conditions & facilities
Rude staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for your reply

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for your reply

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for your review

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. A little dated.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for your reply

4/10 Poor

Doug

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need to be updated. They need new paint and carpet. My room had trash on the floor when I checked in. Great location though!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Thank you for your reply

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible WiFi, bad customer service, had to pay $50 for parking each night which is absurd
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Thank you for your reply

4/10 Poor

Eli

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shocked at terrible the bathroom was including towels as thin as tshirts. I went to a store and purchased my own towels. Also when I checked in, the service desk clerk assigned me to a room already occupied. And it went down hill from there. Upgrade that place especially at the nighly rate.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for your reply

4/10 Poor

Justin, Ashburn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needs to be renovated. Steel framed mirror in bathroom has a safety issue. Visitor parking fee is ridiculously expensive. Bathroom photos in the website don’t seem to be same as real bathroom.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for your reply

6/10 Okay

Gregory

Traveled with partner
Everything is just OK. Parking here is VERY expensive. $50 for one night. There is minimal staff at night. Feels deserted. Rooms are just ok. Clean enough. All black and white and grey. A bit somber. Not even a bottle of water in the fridge. Location near Sunset is central.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for your reply

10/10 Excellent

Aditya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient location for us so chosen this hotel, the hotel was clean, staff was friendly.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for your review

4/10 Poor

Frances, Reading

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly our stay in this hotel was disappointing. The room was adequate, however, the “sliding” door on the balcony did not close properly meaning the noise from the main road was horrendous and it was very cold. We were therefore unable to use the sofa bed meaning 5 of us had to share 2 beds. We booked “inclusive” breakfast with Expedia but the hotel provided no breakfast- or food of any kind. The restaurant was permanently closed. There was one vending machine in the lobby. The swimming pool cleanliness was questionable. Not a family friendly hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Thank you for your reply

6/10 Okay

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised dining and no dinning Advertised bar and no bar
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Thank you for your reply

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Thank you for your reply

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Thank you for your reply

2/10 Terrible

Olga

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER stay here again nor would I recommend this hotel. At arriving at our room, my husband needed to plug in his oxygen machine and the outlet was loose, the fridge freezer section was not working properly, I tried calling the front desk and the phone was not working. I could hear the clerk but he was not able to hear me. Maintenance guy came and said the freezer is working, He changed the phone cord and said the phone is working, and after arguing with my husband about the safety of the loose outlet he said it was loose because it was placed on a soft wall. I asked for another room and they said that they were full and that we could move the next day. We decided to stay due to all the medical stuff we had to move and assumed that it wouldn't be better in another room. That night I noticed that there were handprints on the mirror. Gross... Second day, we were getting ready to go explore Cedar Sinai for my husband's appts the next day the air Conditioner cover fell, dust all over and over an inch accumulation of dust on the filter. I guess because it is covered no need to change. Also the window had mildew around the frame. Third day after coming back from a full day of doctor appts and dinner, I had stepped out and returned to my husband standing that we had a bad leak on the bathroom ceiling. Maintenance came and put towels on the floor. No communication and when asked for an update they send the same person and he replaced the floor towels. Worst experience ever.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for your review

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for your reply

8/10 Good

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that my room was easy to get to for a handicapped person
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Thank you for your reply

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near restaurants and other sites. Very nice hotel.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for your reply

2/10 Terrible

KALVIN

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were so sticky it felt like I was stepping on glue. The staff was never in the front. They were always in the back office area.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for your reply

6/10 Okay

michael r

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Thank you for your reply

10/10 Excellent

Lilibeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bars/restaurants nearby, staff is friendly, and rooms are clean.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 7, 2024
Thank you for your reply

6/10 Okay

EDWARD

Disliked: Staff & service, amenities
Floor dirty. My socks were black no housekeeping on Sat. Way to pricy fire this property.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Thank you for your reply

6/10 Okay

ryan

Very dated property.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Thank you for your reply

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Conveniently located in heart of West Hollywood
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Thank you for your reply

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for your reply

2/10 Terrible

Stylianos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Customer Service on Feb 25, 2024
Thank you for your reply

2/10 Terrible

Owen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
If you ignore the mysterious red stains on the curtains, the dodgy wallpaper, the bad smell on the 4th floor and the fact the shower takes 10 minutes to get hot water... its a fine place to stay
Stayed 19 nights in Jan 2024
Response from Customer Service on Feb 21, 2024
Thank you for your review

4/10 Poor

Elaine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old and outdated. Needs serious remodeling.
Stayed 3 nights in Nov 2023
Response from Customer Service on Feb 20, 2024
Thank you for your reply

4/10 Poor

Billy

Liked: Cleanliness
Disliked: Staff & service
Nice place but parking was expensive and the staff was rude
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for your reply

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, dirty, Hotel, and no housekeeping services unless requested
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Thank you for your reply

6/10 Okay

Siqi

Traveled with family
Disliked: Property conditions & facilities
smell not good
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Thank you for your reply

8/10 Good

Tim

Traveled with group
Everything was good, however, the parking cost for the guests is way outrageous. You might get more guests if you lowered the cost of guest parking as the hotel seemed somewhat empty.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Thank you for your reply

10/10 Excellent

Steven

Good location.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Thank you for your reply

2/10 Terrible

Travis

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for your reply

6/10 Okay

Genesis

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Thank you for your teply

8/10 Good

Krista

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location to get anywhere. Room was quiet and staff was welcoming. Parking is not free - $50/day
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Thank you for your teply

2/10 Terrible

Brian

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for your reply

2/10 Terrible

Carlos

Traveled with group
Horrible
Worse place I felt like someone had us stuck in the twilight zone very airy and not clean
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Thank you for your reply

10/10 Excellent

Noreen

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for your reply

6/10 Okay

Kenneth

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Thank you for your reply

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel in a picturesque setting. Rooms spacious and clean. It’s Quiet. There is a nice, little gym. No breakfast.
Stayed 1 night in Jan 2024
Response from Thank you for your reply on Feb 1, 2024
Customer Service

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitchen 24 resturant closed so there isn’t a resturant with the hotel at this time. There are plenty nearby but that was an attractive bonus to my stay
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Thank you for your reply

6/10 Okay

David

Traveled with family
Liked: Staff & service
The location was great but the place is tired, dated and not that clean.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for your review

10/10 Excellent

Dania

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for your reply