“I chose it based on the ratings and also looked at other places during my visit. I don't know why this store has such a high rating, it's just average.”
“The room itself is very clean. I was disappointed to find there was no coffee in room. They did offer it in the morning at 7:30 but I prefer mine earlier. It was like staying in somebody’s home. You had to make sure that you were very quiet in the evening.”
“The room was very bare bones-- no closet or drawers for clothes or desk and chair BUT when we pointed out a problem with the shower head, it was fixed almost immediately. The people who work at Tru Hilton in Lancaster are great!”
“Front desk agent during our check in was super helpful. We appreciated that she was able to sign us in earlier than expected after a long drive. She was lovely and accommodating. The room was nice and clean. Breakfast was typical but also hearty and appreciated. The parking included was also great. Location of is also close to restaurants. We would definitely go back here again.”
“1000% would NOT RECOMMEND. Lobby was updated but that's about the only nice thing I can say. The rooms were so dirty, I wish I would have left early and complained. The carpet in the room was DAMP. All the time, wet carpet. How gross. And the bathroom/shower area had small hairs on the shower wall and the shampoo bottles before we even used it. So humid and muggy in the room, I bet there was mold in there and the air conditioner. I stayed with another family and this was their experience too……