Posted Apr 25, 2016 on Hotels
Location is great. Fantastic view, right in beach. Our unit upon arrival was not clean. Carpet and seat cushions were filthy and major stains. Mgmt took care of next day, had full carpet clean and all cushions cleaned, but why wait till after we are there? Had wet carpet for entire next day.
Comment from Hotel Management
Apr 29, 2016 by Matt, Hotel Management
Aloha...We appreciate your feedback and I apologize for the condition of your unit upon arrival. I will be following up with our housekeeping staff to see where we dropped the ball as our standards are much higher than what you experienced. Thank you again for posting your comments and we would love to welcome you back for a future visit.
Guest Experience Manager