“According to Hotel.com before booking, there is VIP access privilege.
There was nothing.
Furthermore, I did not like the extra 25 US dollar per night for destination fee? I mean according to hotel.com is a resort fee so I expected a resort experience. But upon arrival is called destination fee and I don't understand the extra destination charge.
In addition, they charge lodging tax at the hotel.
They already charged tax and fees through hotel.com.
There”
“It’s an older property with a ton of charm. The entire property is clean and well taken care of. The people are nice and friendly and the location is right in the middle of downtown Los Gatos”