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"Clean room, clean hallways and other public areas. All staff at every shift was cheerful, helpful, and knowlegable about the surrounding Md. and D.C. area. Two staff members in particular stand out: The young man on front desk 1/15/26 in the early am hrs (1-3) assisted me with technology on my own laptop as the hotel's computer wasn't quite working and I needed to meet a 9am deadline. The young lady on front desk morning hrs (around 6-9 am) 1/16/26 and check out 1/17, was extremely graceful under the external pressure and demands from other guests on her attention as I observed. She was teeming with knowledge about the D.C. area attractions other than the Smithsonians, and even had tips on sights in the Baltimore Md. area in which we were visiting during our stay. Again, all staff, check-in, breakfast, and check-out, were graceful, knowledgeable, and beyond helpful. We intend to use this HDExpress again."

"I checked in very late. Staff was considerate & very nice. Allowed check in past 2am ( i did call in advance). Also gave late check out, which was needed i was very tired. For solo or couple traveling I would book again."

"The staff was wonderful and responsive. Parking was easy. The location was central to quite a few places in Bethesda making it very convenient. Overall, I enjoyed the experience."

"Staff was very helpful. Hotel and room were very clean. Parking was convenient. "

"Clean room "

"good "

"Great experience"

"Clean rooms, staff a great stay "

"Fast, polite, clean"