“I can NOT say enough good things. My boyfriend and I just got back from a week here and we had THE BEST experience. We felt truly submerged in the heartbeat of the island, walkable to Cruz Bay and a ton of other restaurants, walkable to a market, tons of car rental businesses, and the staff was extremely accommodating. Night 1 our AC went out, the next morning we were promptly relocated to another room (upgraded). Karen and Angie were both beyond friendly, helpful, and hospitable. Karen helped……
“**POSSIBLE BED BUG ALERT!!!**The only positive about this place was that it had good amenities and full kitchen, which is why I even give it 2 stars. Everything else was horrible. So basically anything you need, the only point of contact was AI. It keeps telling you it'll "notify the maintenance team" but nothing gets resolved. Any questions I have, it sends me links to websites or FAQ. I didn't get a single assistance for any of the issues or help that I requested except for AI to tell me "it's……
“Staff was amazing. Food not great. Room was clean cold water did not work in the sink. Views were pretty. Lots of cups , straws, garbage around pools. Again staff members were the best part.”
“The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe.
When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent……