“Husband and I only stayed for a night but would gladly stay again. Karen and Angie are gracious hosts and have great recs on places to eat and sights to see. Would definitely recommend!”
“**POSSIBLE BED BUG ALERT!!!**The only positive about this place was that it had good amenities and full kitchen, which is why I even give it 2 stars. Everything else was horrible. So basically anything you need, the only point of contact was AI. It keeps telling you it'll "notify the maintenance team" but nothing gets resolved. Any questions I have, it sends me links to websites or FAQ. I didn't get a single assistance for any of the issues or help that I requested except for AI to tell me "it's……
“The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe.
When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent……
“Some of the staff were EXTREMELY helpful. The other 50% seemed very disinterested, agitated, or flat out didn’t want to be there. The majority of the resort personnel are not willing or able to give you any recommendations or advice about anything on the island. They live on St Thomas and ferry over for work. They literally couldn’t even give advice on local restaurants with local cuisine and culture. The staff that absolutely helped us the most and were very enjoyable to be around were DeShawn,……
“My stay at Windward Passage Hotel was extremely disappointing and unacceptable. I am requesting a significant partial refund because the condition of the hotel and lack of service did not match what I paid for.
During my 5-day stay (August 28-September 2nd), I had to change rooms THREE times, which was extremely inconvenient. I also experienced lack of cleanliness through out all of the rooms I was switched to. Photos are attached showing a dirty remote, a moldy/nasty electrical outlet, a dirty……
“This looked great from the outside and the view was magnificent. Unfortunately the stove was an old Coleman burner you had to light yourself, the toilet had a difficult time working, I had to open the back and manually pull the flapper up when I got there. The A/C was only in the bedroom. The bedroom was an open fishbowl with a great view and no curtains or any type of windows shade so I'm sure the view from outside looking in was entertaining. The host and owner are very kind and polite but I……