Best Resorts in Richmond

"The staff wasvery pleasant, courteous and helpful. The room was very comfortable. "

"👍"

"Rooms are decent, nothing to write home about, but location is great!"

"Friendly staff but the faucet in my room was completely loose so I would have to hold it in order to turn it on. Refrigerator was either broken or weak. Elevators on the 5th floor said “out of order” but not on any other floor. Rode the elevator from the first floor to the fifth and had to wait for about 10 seconds once getting to the 5th floor for the elevator doors to open. I got off but definitely made me a little nervous. Just used stairwell for the rest of the stay as it was just overnight. "

"On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done. One gentleman who was friendly, seemed to be trying harder than the others, but overwhelmed as they kept leaving him alone. We were not able to enjoy our stay fully due to our room not being ready when we arrived. We were hoping to use the hot tub, which was the main reason we chose the Hilton. Unfortunately, we had to make the decision to skip it. Outside of service and confusion, the hotel was beautiful and clean. Shaun helped us check out and also helped us find some things we needed the next morning. His smiling face and friendly disposition brightened up what would have ended up being a completely disappointing stay. "

"We enjoyed our stay."

"We found the bed very comfortable. No shampoo, coffee, etc. but we were just there to sleep before catching our plane."

"The property was clean pet friendly service was excellent "

"2nd floor smelled like smoke from 20 years ago."