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El Canario By The Lagoon

3.0 star property
Hotel with a 24-hour front desk, near Puerto Rico Convention Center

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for El Canario By The Lagoon

Kayaking
Dining
Front of property
Penthouse, 1 King Bed, Kitchenette | Blackout drapes, free WiFi, bed sheets
Business center

Reviews

8.0

Very good

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Parking available
    Parking availableParking available
  • Hot Tub
    Hot TubHot Tub
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Housekeeping
    HousekeepingHousekeeping
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

4:00 PM

Check-out time

12:00 PM
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About the neighborhood

Map
4 Calle Clemenceau, San Juan, 00907

What's nearby

  • Casino del Mar at La Concha Resort - 6 min walk
  • Condado Beach - 12 min walk
  • Pan American Pier - 5 min drive
  • Puerto Rico Convention Center - 5 min drive
  • Port of San Juan - 5 min drive

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪Serafina Restaurant - ‬3 min walk
  • ‪Stk - ‬3 min walk
  • ‪Semilla Kitchen and Bar - ‬1 min walk
  • ‪El Refrán - ‬4 min walk
  • ‪Stop & Go Mini Mart - ‬5 min walk

About this property

El Canario By The Lagoon

Hotel near Puerto Rico Convention Center
Located close to Jose Miguel Agrelot Coliseum and Plaza las Americas, El Canario By The Lagoon provides car rentals on site and a spa tub. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Outdoor pool access nearby with sun loungers
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and beach towels
  • An elevator, a 24-hour front desk, and luggage storage
  • Multilingual staff, beach umbrellas, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at El Canario By The Lagoon feature comforts such as air conditioning, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch TVs with cable channels
  • Refrigerators, daily housekeeping, and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 25 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children

Things to do

  • Outdoor pool (guest access)
  • Spa tub

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Resort fee: USD 21.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults, and USD 12 to 30 for children
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Canario Lagoon
El Canario Lagoon Hotel
El Canario Lagoon Hotel San Juan
El Canario Lagoon San Juan
El Canario By The Lagoon Hotel San Juan
El Canario By The Lagoon Hotel
El Canario By The Lagoon San Juan
El Canario By The Lagoon Hotel San Juan

Frequently asked questions

Does El Canario By The Lagoon have a pool?

Yes, this property has outdoor pool access.

How much does it cost to stay at El Canario By The Lagoon?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at El Canario By The Lagoon on Aug 1, 2024 start from $143.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Canario By The Lagoon pet-friendly?

No, only service animals are welcome at the property.

How much is parking at El Canario By The Lagoon?

Valet parking is available for USD 25.00 per night.

What time is check-in at El Canario By The Lagoon?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at El Canario By The Lagoon?

Check-out is at noon. Late check-out is available for a fee.

Where is El Canario By The Lagoon located?

Located in Condado, this hotel is within 3 mi (5 km) of Puerto Rico Convention Center, Jose Miguel Agrelot Coliseum, and Castillo de San Cristobal. Plaza las Americas and Hiram Bithorn Stadium are also within 6 mi (10 km).

El Canario By The Lagoon Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 97 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure, I've been staying there since you were the comfort inn. And you guys get better with time. Keep doing what you are doing. Thank you Abitta😊
Stayed 3 nights in Jul 2024

10/10 Excellent

Antonio

Liked: Amenities
Good service and nice room
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Canario hotel was under construction however still worked to ensure we had a comfortable stay.
Stayed 1 night in Jul 2024

2/10 Terrible

Heriberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎
Stayed 1 night in Jul 2024

8/10 Good

Aljean

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and other amenities.
Stayed 1 night in Jul 2024

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we tried to check in we were told that there were no rooms available even though we had confirmed reservations. This was due to construction that was ongoing for months. At no time were we told of this and given a chance to book elsewhere. We were sent to a Holiday Inn that as run down and was a block away and owned by the same group as the hotel that we booked. I have instructed my credit card to put the cost of the reservation in "dispute".
Stayed 3 nights in Jun 2024

10/10 Excellent

Cintya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a bait and switch. We were booked here but placed in the hotel next door that they also owned. We could have booked there earlier for less. The hotel they placed us in was full of mold with huge air handle machines trying to cover up the issues. Staff just shrugged. Seems they have a racket going on.
Stayed 1 night in Jun 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction/remodelation however the place we stayed at (Abitta Boutique) was excellent.
Stayed 1 night in Jun 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

8/10 Good

ROSA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely for the short time we being there
Stayed 1 night in Jun 2024

2/10 Terrible

Angel, Bronx

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Patricia

Stayed 1 night in Jun 2024

8/10 Good

Maxine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were redirected to Abritta Hotel because El Canario by the Lagoon is closed. The taxi could not find the hotel, i called El Canario number and was informed that we had to check in to Abritta. Expedia should have known that the hotel was closed so that i could have chosen another hotel. The restaurant was excellent, staff great.
Stayed 4 nights in Jun 2024

10/10 Excellent

alex

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Some areas were dirty because construction
Stayed 3 nights in Jun 2024

2/10 Terrible

Avian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to inform you that I wasn’t able to stay at the property that I booked as the hotel was under construction and maintenance. I was highly disappointed and had to relocated to different property which I stayed for one night. Please don’t advertise to that I can book my reservation and have to find out that the property under maintenance this highly unacceptable. It’s shame that I have to write a review like this. In conclusion no representative did not help the situation as I got the run around. I would like this issue to be resolved as I am highly upset.
Stayed 2 nights in Jun 2024

2/10 Terrible

Natacha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No large laundry room, no breakfast included.
Stayed 1 night in Jun 2024

8/10 Good

vaughn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

2/10 Terrible

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aunque no nos quedamos en el Canario by Lagoon porque está en remodelación ellos nos colocaron en el Holidys Inn. Y fue una excelente experiencia.
Stayed 1 night in May 2024

8/10 Good

Anais

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El restaurante Gastro Bar fue excelente, fuimos al brunch y la mesera Glo fue muy amable y servicial. Era mi cumpleaños y el cheff Roberto Nacer junto a Glo hicieron la velada muy especial. Comida muy buena.
Stayed 1 night in May 2024

6/10 Okay

Irene

It wasn't The Canario by The Lagoon Hotel. The aforesaid hotel was under renovation. I wasnt informed until I walked into the buidling next to it, The Abitta. The front desk informed me that I was to be accomodated with a room on their property because my hotel was being renovated. I paid for a room with double queen size bed at the CHbTL and was walked into an Abitta room with one king size bed. Although the hostess was pleasant she wasnt too inclined to accommodate a room change. She relented to another Double bed room but it was too small for two people. I settled for the first room right above the kitchen. During check out I asked for a breakdown pricing for the stay. I was informed by the host that since I wasnt a guest at Abitta Hotel she couldn't give me a true bill I was given a pre- fabricated bill without letter head. The Abitta is a nice hotel with decent amenities and location, just wasnt expecting the change up.
Stayed 8 nights in May 2024

10/10 Excellent

Nicolas, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

General hotel information

Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0