Palacio Provincial

Photo gallery for Palacio Provincial

Featured Image
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board
43-inch Smart TV with cable channels, TV, Netflix
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Palacio Provincial

Palacio Provincial

3.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
149 Calle San Francisco, Old San Juan, San Juan, 00901

Explore the area

  • Popular LocationSan Juan Gate5 min walk
  • Popular LocationPort of San Juan8 min walk
  • Popular LocationCastillo San Felipe del Morro14 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)20 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, Palacio Provincial is in the entertainment district and near the beach. Pier 1 and San Juan are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Paseo de la Princesa and Paseo Caribe. Museo del Mar and Punto Verde are also worth visiting.

What's nearby

  • San Juan Cathedral - 4 min walk
  • Statue of Ponce de Leon - 4 min walk
  • San Juan Gate - 5 min walk
  • Port of San Juan - 8 min walk
  • Castillo San Felipe del Morro - 14 min walk

Getting around

  • Domenech Station - 11 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • Carli's — 2 min walk
  • Pirilo Pizza Rustica — 2 min walk
  • Triana Tapas & Flamenco — 2 min walk
  • Marilyn's Place — 3 min walk
  • St. Germain Bistro and Cafe — 3 min walk

About this property

Palacio Provincial

3.5-star San Juan hotel in Old San Juan with restaurant
This smoke-free hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, a 24-hour business center, and spa services. All 43 rooms offer free WiFi, coffee makers, and Smart TVs with cable channels. For a bit of entertainment, guests will have TVs with Netflix, and other amenities include free local calls and free bottled water. Change of towels is available on request.
Palacio Provincial offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-20 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool
  • Spa services

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch Smart TV
  • Cable channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Dogs welcome
Pet-sitting services are available
Service animals are exempt from fees

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

We should mention

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palacio Provincial Hotel
Palacio Provincial San Juan
Palacio Provincial Hotel San Juan

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 116 out of 153 reviews
5 - Excellent 76%
Rating 4 - Good. 25 out of 153 reviews
4 - Good 16%
Rating 3 - Okay. 5 out of 153 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 153 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 153 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great location , nice service , clean, confortable, love it.
Stayed 5 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property so beautiful new restaurant was awesome but pricy we were charged double in Tips but they say that’s normal , located in old San Juan Puerto but no street parking room was so beautiful and big love this place front desk people were so so nice Rooftop pool with amazing views will come back again and refer all my family &Friends
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service there is great they are very friendly and make you feel at home. Located in a great area with tons to do in walking distance. I recommend getting out and seeing the city. They have an amazing roof top view, with a very well maintained hotel.
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent the food was great at the restaurant and ppl was friendly
Stayed 3 nights in Sep 2021