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Royal Sonesta San Juan

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Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Royal Sonesta San Juan

Royal Sonesta San Juan

4 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationIsla Verde Beach4 min walk
  • Popular LocationCarolina Beach5 min walk
  • Popular LocationPine Grove Beach10 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

About this area

Carolina

Located on the beach, Royal Sonesta San Juan is in Carolina's Isla Verde neighborhood, an area with great airport proximity. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carolina Beach and Balneario de Carolina. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with cave exploring and skydiving.
Popular Location

What's nearby

  • Isla Verde Beach - 4 min walk
  • Carolina Beach - 5 min walk
  • Pine Grove Beach - 10 min walk
  • Balneario de Carolina - 17 min walk
  • Centro Europa - 5 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • Aleli — 1 min walk
  • Ruths Chris Steakhouse — 1 min walk
  • Meat Market Miami — 4 min walk
  • Platos — 6 min walk
  • Zest — 6 min walk

About this property

Royal Sonesta San Juan

Ocean-view hotel with a swim-up bar, near Carolina Beach
At Royal Sonesta San Juan, hit the beach, dine onsite at Aleli, or enjoy a drink at one of the hotel's 2 beach bars. All 398 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include balconies, iPod docks, and minibars. Change of towels is available on request.
Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 27 per person
  • 5 restaurants and 2 coffee shops
  • 2 beach bars, 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Playground
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 100
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 80
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin
InterContinental San Juan
Royal Sonesta San Juan Hotel
Royal Sonesta San Juan Carolina
Royal Sonesta San Juan Hotel Carolina
Royal Sonesta San Juan Puerto Rico Resort

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 513 out of 967 reviews
5 - Excellent 53%
Rating 4 - Good. 231 out of 967 reviews
4 - Good 24%
Rating 3 - Okay. 106 out of 967 reviews
3 - Okay 11%
Rating 2 - Poor. 54 out of 967 reviews
2 - Poor 6%
Rating 1 - Terrible. 63 out of 967 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rest room was dirty and only one towel. The window facing the ocean was dirty and the room smelled like marijuana.
Stayed 1 night in Jun 2021

2/5 Poor

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel need to go back to daily cleaning. My room floor was dirty and there were items left from previous guest behind the refrigerator that sat on the floor. There were not enough towels in the room for 2 people had to request more. The roach that showed up on my night table did it for me.
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place
Stayed 3 nights in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Only criticism is the food and drinks are way too expensive. Much cheaper to just go right out the hotel.
Stayed 6 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! Must stay for sure!!
Stayed 2 nights in Jun 2021