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Featured Image
On the beach, white sand, sun loungers, beach towels
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Guest reviews

4.2/5 Very Good
996 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationIsla Verde Beach4 min walk
Popular LocationCarolina Beach5 min walk
Popular LocationBalneario de Carolina17 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

  • Deluxe Room

    4.5/5 guest room rating

    Room amenities

    • 260 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room
  • Superior Room, 1 King Bed (Laguna View)

    4.2/5 guest room rating

    Room amenities

    • 312 sq ft
    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed (Laguna View)
  • Club Room, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 312 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Ocean View
  • Deluxe Room, 1 King Bed, Garden View

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Garden View
  • Junior Room, 1 King Bed, City View

    Room amenities

    • 441 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Room, 1 King Bed, City View
  • Superior Room

    4.2/5 guest room rating

    Room amenities

    • 260 sq ft
    • City view
    • Sleeps 3
    • 1 Double Bed OR 1 Queen Bed
    More detailsSuperior Room
  • Room, 2 Double Beds, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 312 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Ocean View
  • Deluxe Room, 2 Double Beds, Garden View

    4.4/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Garden View
  • Club Suite, 1 King Bed, Non Smoking, Pool View

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClub Suite, 1 King Bed, Non Smoking, Pool View
  • Suite, 1 King Bed, Non Smoking, City View

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, City View
  • Executive Room, 1 King Bed, Ocean View

    Room amenities

    • 312 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Ocean View
  • Superior Room, 2 Double Beds, View (Laguna View)

    Room amenities

    • 260 sq ft
    • Lagoon view
    • Sleeps 3
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds, View (Laguna View)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Carolina

Located on the beach, InterContinental San Juan is in Carolina's Isla Verde neighborhood, an area with great airport proximity. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carolina Beach and Balneario de Carolina. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with cave exploring and skydiving.

Visit our Carolina travel guide
Map
Popular Location

What's nearby

  • Isla Verde Beach - 4 min walk
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk
  • The Mall of San Juan - 5 min drive
  • Jose Miguel Agrelot Coliseum - 11 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • Aleli — 1 min walk
  • Ruths Chris Steakhouse — 1 min walk

About this property

InterContinental San Juan

Beach spa retreat walking distance from Isla Verde Beach
Catch some rays at the beach or spend the day relaxing at InterContinental San Juan's full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants. All 398 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. Guests will also find balconies, iPod docks, and 24-hour room service.
InterContinental San Juan offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Akua Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually-wrapped food options available for breakfast, lunch, and dinner
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 20 per day
  • Valet parking: USD 25 per day
  • Extended parking
  • Parking height restrictions apply
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–noon: USD 27 per person
  • 7 restaurants and 2 coffee shops
  • 2 beach bars, 6 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin
Intercontinental Juan Carolina
InterContinental San Juan Hotel
InterContinental San Juan Carolina
InterContinental San Juan Hotel Carolina

Frequently asked questions

Can I cancel my reservation for free at InterContinental San Juan and receive a full refund?
Yes, InterContinental San Juan offers free cancellation on select room rates, because flexibility matters! Please refer to InterContinental San Juan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at InterContinental San Juan?
As of Jul 12, 2020, prices found for a 1-night stay for 2 adults at InterContinental San Juan on Jul 13, 2020 start from $259, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self parking is available for USD 20 per day. Valet parking is available for USD 25 per day.
What time is check-in at InterContinental San Juan?
Check-in is from 3:00 PM–midnight. Early check-in is available for a fee of USD 100 (subject to availability).
What time is check-out at this hotel?
Check-out is at noon. Late check-out is available for USD 80 (subject to availability).
Where is InterContinental San Juan located?
Nestled on the beach, this Isla Verde hotel is within a 5-minute walk of Isla Verde Beach and Carolina Beach. Balneario de Carolina is 0.9 mi (1.4 km) away.

Guest reviews

Overall score and ratings for InterContinental San Juan

4.2
Very Good
5 - Excellent
523
4 - Good
283
3 - Okay
120
2 - Mediocre
44
1 - Poor
26
4.4
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.3
Property condition

1/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities

This hotel did not have towels wash clothes or any supplies your suppose to receive. Call down to front desk no answer. You be on hold for forever and then your disconnected. When I went to the front desk and complained about service in the hours between 12:00pm-1:30am still no supplies received. Room service cleaned the room the following day and still no wash cloth. Worst experience ever! I had to walk to the store in 92 degree weather to purchase the proper supplies. Overall the hotel is very nice and updated but the service did not match. I would like to give a shot out to the elder security guy(near the beach and bar) who is on second shift I believe the only crew member that gave a proper greeting and welcoming had a huge smile as if he loved his job. GIVE HIM A RAISE!!

Stayed 3 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is beautiful. The staff is exceptionally trained and courteous.

Stayed 2 nights in Jun 2020

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities
  • Disliked: Amenities

I think the main problem is the lack of personnel. They are trying their best with the Pandemia situation; but because several items are missing and some restrictions need to be done more personnel is needed. Asked for items for my room and they were not delivered. Breakfast was included but it was in the same place where the ice is at and where everything else is bought. Almost an hour to give the order to go. Everything was clean.

Stayed 1 night in Jun 2020

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Positive: Beach is beautiful and clean right on the property. Disappointing: (Please keep in mind my stay was directly after Covid-19 opening. Not sure if this played a part in it.) Says it is family friendly but actually was stormed with a bunch of locals smoking hookah and weed all over the pool and beach area. Being very loud playing stereo music for everyone to hear. Not family friendly at all felt more like a day club in Vegas. Pool was dirty each day. Finally after 3 days gave up on any chances of it being clean and just kept pushing whatever garbage away. Staff were seemingly nice and did the best they could under stress since management did not staff properly every employee working was doing 20 things at one time. Bell boys weren’t able to assist with helping open the doors possibly due to understaffing, single mom with big stroller found it difficult to feel relaxed and on “vacation”. Would have probably tipped staff for making any effort but they did not make good attempts to be helpful. I do not like staff in and out my room but the one time I asked for service I got sheets that had dirty marks on them and no towels, gladly found the housekeeper still on the floor when I got back to ask for some right away. Decided to sleep on top of the comforter than under since I was over it at that point and leaving the next day. As a whole, I stayed here cause of the good reviews as family friendly. It was NOT family friendly. Young couple crowds.

Stayed 3 nights in Jun 2020