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"I cannot say enough good things about this hotel. When the doors to the hotel opens, the first thing was how beautiful the lobby is. The check in was a breeze. The sweet lady at check in told me about the movies and popcorn. We went upstairs to go to our room, and upon opening our door the room was huge and clean. The bed was super comfortable as well. The next day we left the room to enjoy all the wonderful splendors of Pigeon Forge. And I received a text from the hotel, asking if the stay was ok and if I needed anything. I have traveled a lot and that is some of the best customer service I have EVER received. After our day was done when went to the hotel and went into the room, the cleaning staff had left a note saying they couldn’t make up our bed because our personal belongings was on the bed. I love love this, that showed us they had been in our room and gave us extra towel's. I have the hardest time getting extra towel’s. We two people check in and there isn’t enough towel’s for two people, I have to call and get them to bring me some. And I didn’t have to do that this time. AMAZING!!! The pool was open 24 hours of the day, I would definitely recommend everyone staying here!!! "

"We really enjoyed our stay! The location was perfect close to the island and many other shopping and dining options. The rooms were clean and comfortable, and the continental breakfast was excellent!"

"Nice, secluded facility 1000' above Gatlinburg!!! The views from our room, especially at night, we're fantastic! Don't plan on spending any time on your rooms balcony.. Very small, with no chairs, a high solid wall, and lots ofittlw harmless, but annoying, bugs. Also be aware of the bear warning signs....if you leave food in you vehicle, the bears have been known to break in!! One last thing.. Very easy the the National Park, but if you want to avoid long traffic lines, you need to be in the park shortly after sunrise, at least during leaf peeping season. "

"The property and kind staff made me want to revisit Knoxville that very first night!"

"Beautiful historic property with amazing decor "

"I had a very pleasant time that night"

"very nice area"

"The room was cleaned daily with fresh towels."

"Fun property with everything under one roof. Neat vibe with the atrium and water. Disappointing part was the price for all the food vendors and the water park. There’s just no reason to charge so much. Concierge desk folks were awesome and the front desk was very accommodating with a hiccup we had with the breakfast buffet vouchers. Excellent service. "