West Seneca Chalets

Wow. The staff and breakfast could not be beaten. This might date the experience, but they were COVID conscious while extending warmth and care at every turn. They displayed a number of "pardon the renovations" signs and emails, but we never saw a single disruption to the structure. The rooms must have been updated recently because they were lovely and clean feeling.

Always great service. Clean and exactly what i wanted.

Staybridge Suites exceeded all my expectations, and that is saying a lot for me. Not only was the room clean and comfortable, the towels were a good size, four pillows per bed, and a fully stocked kitchenette for our suite. I really liked that there was a tub in one bathroom and a step in shower in the other. That worked really well for our group. Highway noise was not an issue. There was a wide variety of breakfast items, hot and cold. The evening socials on Tuesday Wednesday and Thursday were...

This property surpassed our expectations. Very comfortable and clean. Everything we needed was available. The available snacks and drinks were a fantastic touch. The house has been preserved beautifully. The outside yard/patio space and front porch were covered and perfect for relaxing. By far one of my favorite stays amongst my travels. Highly recommend.

Thanks

Room was so clean Halley who got it ready did a great job and Linda our house keeper was amazing ! We will definately stay again when we are in the area ! All the staff was pleasant, so happy with our stay

This is a beautiful hotel. Our king suite was so very nice. Having a top rated restaurant right there was amazing and the breakfast next morning was delicious and well stocked. I can't wait to visit again and take some other family members. My husband said he would drive the 3 hours from where we live just to stay at the hotel and dine at Russells. That is saying something because he is not a traveler. The Christmas decorations were so very festive. We were there for a wake and memorial service...

I loved this hotel. It's small, quiet and beautiful. The common areas are lovely for hanging out. Our room had a gas fireplace and so we were able to make it nice and cozy despite the cold. The bed was super comfy. The staff were friendly and spoke highly of the owners. The owner communicated directly with me via text. I want to go back to Buffalo, just to stay at this hotel again.

It was very clean quiet nothing bad to say about the stay

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The hotel and breakfast were good; the service was exceptional! They went above and beyond to help me. I needed a windshield wiper replaced and could not do it myself; the person happily came out and assisted me. This was much needed as the dreary weather would have been treacherous without properly working wipers.

I loved the hotel and location. However, my room was $219 a night and I was charged $299, w no explanation or receipt. I was also told parking in the garage would be free and was charged $20 to park. For $300 a night, I would think parking would be included. Valet parking was only $18 a night. Had I known I'd be charged $20, I would have done that.

Very nice

Nice hotel

We stay every time we travel from Buffalo airport.

We had a wonderful stay at The Mansion! Loved it! The staff call themselves "Butlers" and are so nice and helpful. Breakfast was delicious. It is a really special place to stay!

everything was absolutely perfect. The restaurant is incredible. Room service was top-notch. We did not even want to leave!

Very clean nice room and bed was very comfortable enjoyed my stay definitely will stay again