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“New and clean”

“I have previously enjoyed exceptional stays at InterContinental properties, notably in San Diego and Sanya. During a recent business trip, due to the absence of a nearby InterContinental hotel, I chose the Holiday Inn Express Jacksonville South Bartram Park (13934 Village Lake Circle, Jacksonville, FL 32258) for a two-night stay from March 20 to March 22, 2025, trusting the IHG brand. After my first night, I requested a late check-out, which Mr. Rojo, a courteous long-haired male staff member,……

“The only issue was the front desk (day of check in) girl who was rude with each encounter. All other staff were very friendly and attentive.”

“This location is an older facility and its wear shows. The beds were clean and comfy, but the AC unit and phone were dusty and I couldn’t call the front desk when I needed it, the tub was very worn and stained, and there were hairs on the bathroom floor. Despite requesting a crib before and at check-in so it’d be ready for bedtime, I later found out they had zero cribs on-site; the employee said others must have stolen them and that they didn’t get families often so there hasn’t been a need. He……

“it's completely upgraded and really clean beautiful decorations and spaces.”

“The hotel was perfect for our stay. It was clean, no mold or mildew. The staff was VERY helpful and friendly. We would stay there again.”