“The property itself self is really nice I think. The rooms were dirty!! So much hair in the shower for the guests before. Front desk reception wasn’t super friendly but wasn’t exactly rude either. It’s was a weird interaction. There was a line to get onto the elevators after the concert and a gentleman was helping to make things move so much easier. Over it’s a lovely hotel but needs some work on customer service and cleanliness.”
“The staff wasn’t very friendly, parking with a third party app was a nightmare. The room was nice but the restaurant staff was so slow I never got my meal.”
“The hotel overall was ok. The shower curtains need to be replaced. (Look horrible)
Shampoo the rugs in the rooms. (Rug Filthy) Years of filth. From people’s shoes.
Soap dish in shower needs a better looking dish. It’s looks horrible.
The chairs in the room were dirty. Had food on the seats, crumbs in the crevices.
1 pillow was dirty. Had something a going stuck in it.
Toilet had urine on the seat. Was not cleaned.
Sink not cleaned.
Lobby couches were dusty and other items soiled on the……