Blue Ash Chalets

"Room size was amazing but the condition of the bathroom and sink were a little subpar but nothing too crazy. They do use multi-use toiletries and I personally think that's unsanitary and refuse to use them. The handsoap was very obviously watered down. The only good thing for breakfast was the bagels and cereal but ita typical hotel food so take that for what it is. No free parking, we paid $62 for the garage right next door (which was convenient at least). The elevators did take forever (this was the most annoying thing about my stay, so nothing major).The staff were friendly and I had no real issues. It's in a good place downtown so very walkable. About 5 minutes from the Duke Energy place walking normally. I stayed with my husband and 4 year old and would stay agin. "

"Called ahead to confirm we were arriving late and needed a pack and play for our baby. Request was noted on original booking, listed as an available item and messaged the hotel 1 week prior. Arrived well after midnight not only was there no pack and play in the room as promised when called earlier in the day they did not have any in the hotel. Or as I was so considerately told at 1am “that’s a negative on the pack and play” when I asked what I was supposed to do with my infant son was told place some pillows around he’ll be good. What we did find in the room where stains and torn carpet, someone’s old pretzels on the floor, dirty sink and couch, broken heating/cooling system and a nasty smell . It was so late we all went to bed after my husband returned to the now parked car to retrieve our pack and play under all the weeks luggage. In the morning whenI asked for a man was told that they weren’t working the weekend. I also tried to get my parking validated as I was told the night before that sis Che we weren’t there long enough they didn’t do that. I had to pay the $12 fee. When I returned to pay it was $20 for under 12 hours when it says free parking as an amenity as well. We will not be returning and I plan on contacting corporate. That room was awful!!!"

"Idk who they paid for their 9/10 score. The property is run down and dirty. Breakfast was gross. Tasted like it was all made in a microwave. Pool is so heavily chlorinated your nostrils and eyes burn just walking in there. I couldn’t even hardly stay in there for my child to swim and wasn’t comfortable putting my toddler in. I was very disappointed. That was the main reason we chose a hotel. Definitely would not recommend. "

"The staff at the front desk were all wearing the same cologne that I assume is called "SKUNK WEED" Rude, and high as a kite when I checked in. The room? Once you make it past the entry door, which I presume was kicked in during the last meth raid, the smell of dirty wet dog hits you like Mike Tyson in his prime. The stains on the bed sheets were interesting to say the least. I think the mouse that came to visit had his only little condominium that he accessed through the cracks in the drywall around the tub and toilet. New room? Yes, they claimed to not have any available. In summation, after one sleepless night, a visit from Stuart Little, a meth head prostitute fighting with her pimp right outside of my twisted door that hardly closed, and someone needing the ice chest from the bed of my truck more than I needed it.............Yes, I wouldn't turn around in their parking lot much less stay here again."

"The room we stayed in was not clean, the vents were so dusty to the point when it was time to checkout the next morning we were coughing, and things were broken. When we asked for a different room the staff said they were completely booked which I almost find hard to believe, there was barely anyone in the parking lot. The price was on the cheaper end but I have also stayed in hotels 10 times nicer for cheaper. "

"The view was amazing. Rooms can use an upgrade though but overall the hotel was ok"

"Pool was too cold to swim in!"

"The best part about our 5 day stay at this property was the staff. They are always smiling and asking if there is anything they can do for us. The property is clean but dated with basic amenities. Breakfast was slim pickings but coffee and tea was available around the clock. Convenient to 275/75. "

"No pool as advertised. We were supposed to have two beds and only got a room with one bed and a pull-out couch. The couch bed had stains. They need to make aesthetic repairs. The staff was kind and showed me the room before I decided to stay. It was clean, no bugs. We decided to stay because we needed a place to sleep for 5 hours. Had dance comp and not time for travel back home. "