2/10 Terrible
Michelle
Dec 7, 2023
I booked this with the assumption parking was included as it states in the description. When I learned the nearest parking was paid and at least a half mile away, I attempted to cancel but I was too late. I did not want to walk a half mile with luggage. The paid parking also had no guarantee of availability. There was also a fee of $289 added but it didn’t say what it was for. I disputed with my credit card citing the false advertising of the parking and the room rate but they found in the merchant’s favor. I can’t find a way to contact the merchant directly to let them know I never actually stayed there and would like at least a partial refund. Please state the actual room rate and don’t say parking is included. Included implies onsite. The room rate was listed at $80 per night but I was charged $544 for 2 nights. I would not have booked if I knew about the fees and the parking situation.