“I booked 4 superior king rooms months in advance When we arrived, I had 3 king rooms and 1 small room with two small twin beds in it. When I asked about the change in reservation, I was told by the manager - when you make a reservation, your room is not guaranteed and they do not provide a refund on the difference, even though the twin room was substantially smaller and cheaper and not what I paid for. The manager at the front desk was extremely rude and uncooperative. I was at the desk for 1.5……
“We didn’t know the area super well and ended up in Larbert when we wanted to be in Falkirk, however, it has easy access to the train and we were able to get around very easily. Denise was an absolute gem and so hospitable. She even helped us chat out our plans and narrow down options and how to get where we were going. Room was great!”
“When we initially booked the photos & star rating looked promising. Unfortunately, the property did not live up to expectations.
Weeks before arrival, we contacted the hotel to ask about dropping off our luggage early, but never received a response.
Our first impression was disappointing. The exterior looked rundown, dirty and with peeling paint. We arrived to a very musty, empty bar. The property advertises itself as a wine bar, but the space felt deserted and uninviting. The woman who……