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"BELIEVE THE NEGATIVE REVIEWS! ALL THE TRAVEL SITES NEED TO REMOVE THIS HOTEL FROM THEIR SITES. I stayed at this low-budget hotel from May 1 - 3, 2026 because my family booked it first due to a weekend event we were attending. I didn't know the area and it made sense to stay with my party then alone. The initial mistake was not reading the reviews. This place is horrible. When we arrived there was no staff to receive the guests nor were there any staff to clean the hotel or the rooms, per the front desk attendant. The clerk said it was an hour wait for a room due to that, and then started putting up signs reading no vacancies even with a reservation. How disrespectful is that to people traveling long distance?! I believe this is the norm for this place that looks like its never been thoroughly cleaned. From the dirty stained rugs on every floor and in every room, to the scuffs on the walls, paper printed room direction signs, trash on the floor in the amenity spaces, to some of the questionable-looking "guests" this hotel is a hot mess. One newly arrived guests was in the lobby demanding a refund because she had a spiders in her room. Another person was complaining of stains on their carpet. There were no beverages or snacks for sale in the lobby, no vending machines, nothing. My room had the potential to be so nice, with a decent sized bathroom, two queen beds and a great river/waterway view but it hadn't been deeply cleaned since they opened. The windows were filthy!"

"I feel like there should be a complmental breakfast and a microwave in the room with all the money Double Tree makes"

"Breakfast at the club was nice. The hotel has a historical vibe and stuff was very friendly and resourceful. "

"My room did not have a charging station. No grout in lots of rooms tiles in the bathroom floor tile"

"Room was very spacious and clean. When we requested an extra blanket it was received very quickly. Loved having a bar/restaurant on the premises. Bed and pillows were very comfortable. The price of the room was very affordable. Will definitely be staying again if we are ever in the area."

"No pots or pans. No coffee machine. No maid service for 2 night stay "

"Very nice stay. Our third time at this property."

"Showed up, you said I wasn’t in the system, but yet I’m in the system to leave a review?!?! Never got to check in, offered no assistance to help find another room. Will never book this hotel again, and I travel to Syracuse often. This room was booked 6 months in advance, my room should have been reserved! "

"Some areas need paint between floors"