Prescott Valley Chalets

"Room was very clean and nice, bed was ok , shower was awesome and breakfast was good and parking was great, staff was very nice and treated us like family "

"Clean room"

"Parking was great, room was across the main office, and the room was very clean. We, took this hotel into consideration because breakfast was offered, I think it should be mentioned that this is a grab n go breakfast bag. With breakfast bars, mandarin and apple. I guess we were just expecting at least cereal, bagels or orange juice. "

"Breakfast was the best ever- something for everyone- beds comfortable and showers were amazing- cant say enough good."

"Great"

"The air conditioning unit is so loud, it will keep you awake all night. Our room was off of the street, so the traffic noise was incredibly loud. "

"Avoid at all costs. Do not book even if it is free."

"Stayed here for one night. At first glance, the property looked great — the rooms were clean, and the pool and gym were well maintained. Unfortunately, the experience quickly went downhill due to a major issue. There was a mechanical failure, and the hotel lost water supply starting around midnight. I was literally in the middle of a shower when the water suddenly stopped. Calling the front desk was frustrating — they kept apologizing but had no information on when the issue would be resolved. At that point, apologies weren’t helpful; access to basic water was. The situation wasn’t isolated — the entire property was affected. Common restrooms were closed, toilets couldn’t be flushed, and cleanliness quickly became a serious concern. This went on through the night and into the morning. We were forced to check out without even being able to shower, despite having a long day of travel ahead in 90-degree weather. This is simply unacceptable. I also reached out to Expedia, but that was equally disappointing. They made no real effort to advocate for a refund and simply accepted the hotel’s refusal. Water is not a luxury — it’s a basic necessity. Charging guests for a stay without such a fundamental amenity is unreasonable. The hotel’s lack of contingency planning and failure to properly handle the situation made an already bad experience worse."

"We loved our room! The area and community felt clean and safe. "