“Excellent check-in. 2nd floor hallway smelled like dirty diapers. TV did not work as someone cut the cable on the back of the device. Manager said she would credit our bill. Did not happen and when I questioned the front desk at checkout the response was “I’m sorry, but because you booked through Expedia, there is nothing we can do”. Srsly? Is this the agreement between Expedia and the hotels they represent? Is that information in Expedia’s fine print?”
“Excellent check-in. 2nd floor hallway smelled like dirty diapers. TV did not work as someone cut the cable on the back of the device. Manager said she would credit our bill. Did not happen and when I questioned the front desk at checkout the response was “I’m sorry, but because you booked through Expedia, there is nothing we can do”. Srsly? Is this the agreement between Expedia and the hotels they represent? Is that information in Expedia’s fine print?”
Steve