“The Room was clean. Personal allowed reasonable flexibility of checkout times. The kitchen of the flat was well equipped and had a gas range. Overall the rooms were large. One, however, has to consider that the windows are not that thick which allows some outdoor noise to enter the bedrooms. Yet, this is not a large problem, as the financial district is not that lively at night.”
“Waiting for elevators took ages. Asked for house keeping at 8am, no one came to clean when I went back at 2:30 pm. Had to go down to concierge to ask for housekeeping as the call to concierge was on hold for more than 5 minutes. The concierge staff called house keeping in front of me and gave me a dirty look saying loudly to the housekeeper that the customer is complaining.”