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"The only negative things I can think of is room service wasn’t available at 9:30 not 10a and our body soap in shower didn’t pump but other than it was amazing!! Love the valet and black car service!!!!!"

"The staff were kind and worked with us because we had flight issues. "

"Staff is never at the desk. Entire hotel is dirty and smells horrible. I went to Walmart and purchased a glade plug-in and Lysol spray for the room. I had booked for 9 nights and only stayed 2. "

"Booked for one night. Clean room, good AC, nice bathroom/shower, friendly staff, and good breakfast! If traveling to Knoxville, I would stay again! Only about 8 minutes from the Civic Center. "

"Because of construction, had to carry my huge suitcase up a flight of stairs to the lobby. Very inconvenient. Not easy to do either. I also had to add a day and my rate was more. I had a death in the family and had to push my visit two days, I felt they should have honored the rate I had under the circumstances. Pretty hotel and the restaurant waitress was wonderful! "

"Front desk staff were incredibly helpful, and the whole stay felt very guest centric!"

"Check in took a bit. Room was dated, bathroom wasn't clean (hair in tub), bathroom smelled wet. Pool was very cold and no hot tub. Breakfast was ok, gravy wasn't good. Food tasted old. No wifi. "

"The staff was courteous and efficient. The rooms was very clean and well appointed. The property was the ideal location for our visits to downtown Knoxville. "

"This is our place to stay in Knoxville. Close to everything and a wonderful property."