“Property was clean. Staff was awful. Had a bad experience with the check in person where they didn’t talk to me in a respectful way. I left a note for the manager who thought I was making it up or something & told me not to come back. Bad customer service from 2 people back to back at this location. The next hotel on my travel treated me great. Top tier customer service. Here, they think they can talk to you any kind of way and as long as you end up with a room key, alls well. No, I used to work……
“I’ve been wanting to stay at this property for quite some time and I am so glad I did! It is absolutely beautiful and all the details they add to it and easy check-in and friendly staff is definitely a plus! I will definitely be coming back!”
“No one to greet you upon arrival , rang bell and waited for him to come. No one at front desk upon departure. Only one person for those two things, who also was setting up breakfast. Limited items for breakfast,,.the dining room wasn't cleaned up. Our room was above check in desk and reception area where this person and family (2 small children) were playing, squealing and fussing until 10:30 pm when we went out to ask them to quiet down so we could get some sleep.”
“Second time staying. Both times put on 3rd floor when outside temperatures in triple digits. Motel was empty and room didn’t cool down till 9 pm. Very uncomfortable”
“We loved staying at this hotel! The suite was big enough for us 2 adults and 2 kids. The pool was warm and the rooms were clean. Very friendly place! I am going to make this my place to stay when I visit again.”