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"It needs A LOT of maintenance. "

"Wonderful stay, staff, breakfast, location were all awesome!"

"Clean spacious room. Bathroom modern and stylish. Front desk staff friendly and attentive. Did not use valet service but they were outgoing and helpful. Being allowed to have bags held after checkout helped us get last bit of shopping and sightseeing. Samona went out of her way to be helpful and make my wife and I have best possible stay possible. Location of hotel can’t be beat. "

"Iron board was broken. Iron wasn’t working. Called 3 times to get attention of customer service. I paired $900 for this customer service overall wasn’t good experience,"

"Great location, great staff, great rooms!"

"Great room"

"Not applicable."

"The room was clean and the staff was very friendly. Conveniently located."

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."