7/10 Good! (2,049 reviews)
room service kept bringing us bbq wings instead of buffalo. When we would ask the room service lady she said they didn't have buffalo. when the menu states buffalo and when we call about the issue they say it's correct and should've been buffalo. I believe it was mostly a language barrier, which is understandable, but the room service kitchen should have everything the room service menu states, and bbq wasn't even on there lol.
tv broke so we couldn't use it
safe broke halfway through our trip
ac broke so our first two nights were miserable
chairs outside our "private pool" had bird feces on them.
also the private pool is not private, we didn't realize until getting there that it is the lowest level of the building and everybody above you in their balcony's can see you.
shops close earlier than the time stated on door
no accommodation for special events at all even though they state that they will ask the people at the restaurant to do it and it doesn't happen.
wood fence missing a peice in our pool and was all rusty looking
pool not clean has black specs all in the grout that easily scraped out with my finger nail.
this place was good but it should have been great for what your paying.
Reviewed on Jul 17, 2025