Mexico Eco-friendly Vacations

Clean room staff was great!

The hotel is older but housekeeping was consistently excellent. However, front desk and restaurant staff communication was poor. We experienced repeated confusion over reservations confirmed by concierge, and the attitude at the front desk during check-out was unprofessional. This significantly impacted our final impression.”

Very great value for this all inclusive. Negatives: wifi is really bad, water in rooms does not get very hot, hard to get reservations for restaurants Positives: Food for all inclusive is excellent at buffet and restaurants, awesome beach and pools, good bar selection, friendly staff

EVERYTHING !!!!! Customer service was excellent !!!

Grand Palladium Kantenah – nice staff and pools, but very poor organization and Family Selection service We stayed at Grand Palladium Kantenah Resort & Spa in the Family Selection section as two families traveling with children. While there were some positives, the overall experience was disappointing for the price paid. The staff were friendly and polite, and the Family Selection pool was calm and enjoyable, with some activities for younger children (2–5 years old). The bar and food service at the Family Selection pool was good, and this was one of the better parts of the stay. Unfortunately, restaurant reservations were a constant issue. We were repeatedly told that no à la carte reservations were available, yet when we eventually secured reservations after persistance, the restaurants were quiet with empty tables. On New Year’s Eve, we were told a table for 8 was impossible, but when we arrived for a smaller reservation, multiple tables around us remained empty. This suggested poor reservation management rather than high demand. Food quality was mixed. The Nest (Family Selection restaurant) was disappointing for both dinner and breakfast. The à la carte restaurants were average overall. At La Portofino, food arrived cold and service was slow, though we had drinks. Our children’s sofa bed was bare with no mattress, which was fixed eventually. It just felt like everything was a task which isn’t a vacation.

Grand Palladium Kantenah – nice staff and pools, but very poor organization and Family Selection service We stayed at Grand Palladium Kantenah Resort & Spa in the Family Selection section as two families traveling with children. While there were some positives, the overall experience was disappointing for the price paid. The staff were friendly and polite, and the Family Selection pool was calm and enjoyable, with some activities for younger children (2–5 years old). The bar and food service at the Family Selection pool was good, and this was one of the better parts of the stay. Unfortunately, restaurant reservations were a constant issue. We were repeatedly told that no à la carte reservations were available, yet when we eventually secured reservations after persistance, the restaurants were quiet with empty tables. On New Year’s Eve, we were told a table for 8 was impossible, but when we arrived for a smaller reservation, multiple tables around us remained empty. This suggested poor reservation management rather than high demand. Food quality was mixed. The Nest (Family Selection restaurant) was disappointing for both dinner and breakfast. The à la carte restaurants were average overall. At La Portofino, food arrived cold and service was slow, though we had drinks. Our children’s sofa bed was bare with no mattress, which was fixed eventually. It just felt like everything was a task which isn’t a vacation.

The hotel is older but housekeeping was consistently excellent. However, front desk and restaurant staff communication was poor. We experienced repeated confusion over reservations confirmed by concierge, and the attitude at the front desk during check-out was unprofessional. This significantly impacted our final impression.”

EVERYTHING !!!!! Customer service was excellent !!!

Very great value for this all inclusive. Negatives: wifi is really bad, water in rooms does not get very hot, hard to get reservations for restaurants Positives: Food for all inclusive is excellent at buffet and restaurants, awesome beach and pools, good bar selection, friendly staff

EVERYTHING !!!!! Customer service was excellent !!!

The hotel is older but housekeeping was consistently excellent. However, front desk and restaurant staff communication was poor. We experienced repeated confusion over reservations confirmed by concierge, and the attitude at the front desk during check-out was unprofessional. This significantly impacted our final impression.”

Staff number one. Excellent food. I had the chance to have a room sea view which was excellent. Room was clean and with the necessary amenities, with a big balcony. I did enjoy my stay in the hotel.

We had an amazing stay. Great communication about all our needs, peaceful atmosphere, and hotel is soooo pretty!!! will definitely be back!

The hotel is older but housekeeping was consistently excellent. However, front desk and restaurant staff communication was poor. We experienced repeated confusion over reservations confirmed by concierge, and the attitude at the front desk during check-out was unprofessional. This significantly impacted our final impression.”