墨西哥环保假期

Everything was on point staff, amenities and etc

Excelente

This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood.

This place it is amazing!!

The property was clean, relaxing, well maintained and I would go back for sure.

Everything was on point staff, amenities and etc

This place it is amazing!!

Everything was perfect

Excelente

The views was great smells nice and was well put together antonio was a great help as well as Mariana!

This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood.

Lo unico malo fue la mala experiencia del check in, donde nos dan la habitacion y al ir no se podia abrir, regreso al mostrador y me dicen la señorita que va para haya seguridad y que tengonque estar ahi, 30 minutos y nadie llega, las maletas y nosotros afiera de la habitafion con ropa de ciudad vuelvo a regresar y la otra señorita del moatrqdor me dice es que ahi cambio de turnoby pues si me moleste , ese estema interno y no tengo yonpornque salir afectado, entonces cambienme de habitacion. Pues valla con atencion al huesped. Donde Ricardo Rivera de inmediato me llevo ala habitacion y le marco a seguridad para que fueran abrir la habitacion siendo que nos habian dado tarjetas y tenia que ser pulsera y que no era la unica ocasion que las señoritas se equivocaban. Gracias a Ricardo Rivera que me soluciono rapido para poder entrar a la habitacion.

The property was clean, relaxing, well maintained and I would go back for sure.

This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood.