Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pics are deceiving....

Posted Oct 12, 2014
Pros: location
Cons: see above
Location: see above
The hotel (main) is undergoing massive rebuild and renovations. We stayed in the old original portion, it is right on the beach / coast, its is beautiful to be there, but we hope that once the main hotel is completed with the rebuild / renovation the owners will do the same to this part of the hotel. The serving staff were great, full of life and just awsum. The management has a lot to be desired, but if you look past all of this and just take the setting and the "relax / go-with-the-flow"attitude you will have a great time. The phrase that works here must be "island time, where even the tide arrives late". We are NOT slagging it in any way, but just be aware that for the price, all inclusive, and exclusive (no walk in trade), it is magical. We would love to return, but know that the price will double. Awsum, try it, you will like it.
3 out of 5
Recommended
for Couples
by A verified traveler from Pennsylvania

An ok hotel

Posted Sep 29, 2014
Pros: The location
Cons: The restaurant menu needs a lot of help
Location: Great location, water on both sides. Mundaca Divers on Madero, great people to scuba dive with. Many restaurants within 10 minutes.
Been staying there for 6 years. The all inclusive is very sad. Breakfast was ok. Lunch, snacks, and dinner are the same menu with only about 12 choices. Hotel is under construction, looks like it will be much nicer when they are done. December??? I just hope when they are done they don't jack up the price because it's already almost not worth what you're paying for. Stayed there 9/18 to 9/27.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Best location and staff on the Island.

Posted Aug 5, 2014
Pros: Everything and everyone - best location on the island. Dive and Whale Shark tour with Bonnie at Sea Hawk Divers - They are 2 blocks from the hotel!
Cons: Nada - Great service
Location: Dive and Whale Shark tour with Bonnie at Sea Hawk Divers - They are 2 blocks from the hotel! Buy a round trip ferry to and from Cancun.
I stayed in Rm #1027 on the first of two floors. The grounds and pool were awesome. Then when I got to my room the back door opened to the best view I have ever seen. Google this hotels location and google earth and you will see what I'm talking about. 5 star location!!! It faced north toward the Whale Shark area and coral reef. Private snorkeling and diving 50 feet from my door. I rented a bike or scooter and tour the island, and could not wait to get back to my hotel. I paid $125 to do the Whale Shark tour with a crew in town and we came back my hotel to snorkel as part of the trip. Highly recommend this location and I will be going back for Spring Break 2015!
1 out of 5
by A verified traveler

FALSE ADVERTISEMENT......Stay AWAY!!!

Posted Jun 27, 2014
Pros: Nothing
Cons: Absolutely everything.
Location: The location is nice. So stay somewhere near this location but NOT this location.
The pictures online are not what the hotel actually looks like so beware! When we went there was constant construction our whole 14 day stay. We were NOT notified of this. I don't mean a little construction here and there. I mean, they were completely GUTTING and tearing down half of the main hotel. There about 50 construction workers on the resort at all times. The sound of jack-hammering on the beach and hammering from your room = miserable!!! Work trucks coming in and out several times a day. The manager is RUDE. When we asked for our money back she said the construction wasn't on our villas so it wasn't bothering us. Our honeymoon was ruined and you can't re-do a honeymoon. Trust me, you do not want to stay at this place. No DVD players, no entertainment what-so-ever. GIANT boards inside the pool (ugly and disgusting)!! Constant sea-weed on the beach. Pool table is missing half of its balls. All the staff make you feel very uncomfortable as if they wish you weren't there. Save your money, go somewhere else.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 10, 2014
We were offered a free upgrade due to hotel repairs. Our room was comfortable, and we had an awesome view. Staff was helpful. Three star experience for us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best beach and location

Posted May 31, 2014
The location in the island is great. It is one of the most beautiful beaches I have ever seen. There are virgin areas behind the hotel. Very secluded and breathtaking. The hotel is okay I guess. The service and all inclussive services are not as impressive as others' but overall you'll enjoy it and will have a great time here.
4 out of 5
Recommended
for Everyone
by Dawn from Oklahoma City

Worth it for the beaches & amazing views!

Posted May 26, 2014
Pros: The views are incredible and the beaches are amazing.
Cons: It is currently a work in progress, and I'm looking forward to seeing how it turns out!
Location: We rented a golf cart for our stay (ask for a 24 hour one) and it is just a short ride from the main road. It has one of the best beaches in the world
If you are looking for a high-end resort with modern amenities, this might not be the best place for you. However, if you are willing to overlook the outdated appearance of the rooms, you will realize that this hotel has the most amazing views and one of the best beaches in the world (Playa Norte). It is being renovated, so it might be a bit of a nuisance, but the amazing beaches and views are well worth it. It has recently become an all-inclusive resort and it offers good food and good drinks. Overall, it is an incredible place to stay.
4 out of 5
Recommended
for Everyone
by Paul from NH

Great Location, good service, and wonderful Beach

Posted May 24, 2014
Pros: The location and all inclusive options
Cons: They are working on updating many items now.
Location: Location was the best and snorkeling was amazing
This is our 4th time staying at the Reef on Isla. The villa's are great and private. Rooms are comfortable and kept clean. The views from the Villas are beautiful. We will go back.
4 out of 5
Recommended
for Couples
by Juliana F. from Liverpool

'Great for Family vocation and romantic stop'

Posted May 21, 2014 on Hotels.com
My husband and I stayed 3 nights at Mia Reef , I was worried because I had read many bad comments about the rooms in the tower . My first impression was good, the rooms were clean and an unbelievable view from the window , the air conditioning made ​​the room nice and cooler . Yes , as I read in other comments there is constructions going on, but nothing that hinders your day on the paradisiacal beach where the hotel is located, right beside the north beach . If you have children this is the right place to stay , it has an natural pool where you can swim with the fishes , unbelievable magical experience . The beach is really calm and the water is so clear. If you go to Isla Mujeres don't forget to rent a golf cart ( 650 pesos or 55 dolars per day and you pay at the hotel ) where you cross the entire island. The staff at the hotel were friendly , some of them wasn't , but also the guy who does the entertainment ( Armando ) was a nice guy too. The hotel need to provide more womans working at the restaurant area. The all inclusive was a delight and good choices on the menu. I would stay at this hotel again, but if you like partying and busier place don't stay there. But as I enjoy quiet places Mia Reef was perfect, next time I would stay at the village, it looks better . For the price you pay, I was happy with my stay.
2 out of 5
by sacee from ottawa ontario

The nicest spot on the island

Posted May 3, 2014
Pros: The staff are most accommodating and are the saving grace for this hotel
Cons: More staff. Give the client their own bottle of wine with meals. Hot water Get other restaurants opened Close area while renovating.
Location: Much to see and do. Lots of music and bands elsewhere. Lots of wonderful restaurants to choose from.
All inclusive with only 1 open aired cafeteria styled restaurant complete with bird s who eat unattended food and crap as we'll. Beer is warm coming from a draft keg. Wine by the glass bottle never opened at the table. You don't get your own bottle with your meal. Sitting at the pool is a war zone as they renovate 2 other eating areas. Been under construction since December. No tuck shop available at this time. Empty space where it was last year has big chains and locks on both doors. Warm water only for showers. Towels and linens have seen better days. Make sure to get an egg crate for the top of you mattress. Staff has been reduced by half this year.