Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Kansas City, MO USA

Trouble in Paradise

Posted Nov 3, 2014
Pros: The staff who cooked, waiters and maids.
Cons: The food and the professional courtesy of those in charge.
Location: Great location when construction is not going on.
We stayed at the Mia Reef Resort in Isla Mujeres from Oct. 15-October 22. The entire hotel is under renovation so we were housed in the Villas which are where the time share members usually stay. With all the construction going on the property was very noisy and this includes the pool area and the beach. There were no nightly activities. The guests just sat around in the bar area and watched Sports on TV. It was very disappointing. I had been there three times before when it was the Avalon Reef Club and it was fabulous. Only one restaurant on site, the buffet. Not much to select from.
4 out of 5
for Everyone
by A verified travelerfrom New Jersey

Excellent relaxing vacation!!!!!

Posted Oct 31, 2014
My husband and I had an amazing time. The staff are so friendly and they help out a lot. The food are pretty good. To us, it taste like home cook meal. The scenery was fantastic. Where else can you such beauty? The only thing we kind of did not like was our room had no phone and we had a leaky room when it rained at night. We did not complain cause we appreciated our stay, the view, the friendliness of staff and yummy food. We plan to go back soon:)
4 out of 5
for Everyone
by A verified travelerfrom Fleming Island, FL

Very quaint and romantic

Posted Oct 28, 2014
Not a place for someone wanting American foods or technology. Why be on vacation if you need that??Very authentic food and comfortable. Renovations will be amazing.
3 out of 5
for Everyone
by A verified traveler

Pics are deceiving....

Posted Oct 12, 2014
Pros: location
Cons: see above
Location: see above
The hotel (main) is undergoing massive rebuild and renovations. We stayed in the old original portion, it is right on the beach / coast, its is beautiful to be there, but we hope that once the main hotel is completed with the rebuild / renovation the owners will do the same to this part of the hotel. The serving staff were great, full of life and just awsum. The management has a lot to be desired, but if you look past all of this and just take the setting and the "relax / go-with-the-flow"attitude you will have a great time. The phrase that works here must be "island time, where even the tide arrives late". We are NOT slagging it in any way, but just be aware that for the price, all inclusive, and exclusive (no walk in trade), it is magical. We would love to return, but know that the price will double. Awsum, try it, you will like it.
3 out of 5
for Couples
by A verified travelerfrom Pennsylvania

An ok hotel

Posted Sep 29, 2014
Pros: The location
Cons: The restaurant menu needs a lot of help
Location: Great location, water on both sides. Mundaca Divers on Madero, great people to scuba dive with. Many restaurants within 10 minutes.
Been staying there for 6 years. The all inclusive is very sad. Breakfast was ok. Lunch, snacks, and dinner are the same menu with only about 12 choices. Hotel is under construction, looks like it will be much nicer when they are done. December??? I just hope when they are done they don't jack up the price because it's already almost not worth what you're paying for. Stayed there 9/18 to 9/27.
5 out of 5
by chihamonfrom isla mujeres

360 degrees of awesomeness

Posted Aug 17, 2014 on Hotels.com
I loved it so much I extended my stay for 3 more days.
4 out of 5
for Getaway With Friends
by Hectorfrom Los Angeles


Posted Aug 14, 2014 on Hotels.com
This place is in such a perfect location. It's easy to overlook the renovations the hotel is going through when you see the amazing sunsets and gorgeous cristal clear ocean. aMAZing !!!
5 out of 5
for Everyone
by A verified travelerfrom Texas

Best location and staff on the Island.

Posted Aug 5, 2014
Pros: Everything and everyone - best location on the island. Dive and Whale Shark tour with Bonnie at Sea Hawk Divers - They are 2 blocks from the hotel!
Cons: Nada - Great service
Location: Dive and Whale Shark tour with Bonnie at Sea Hawk Divers - They are 2 blocks from the hotel! Buy a round trip ferry to and from Cancun.
I stayed in Rm #1027 on the first of two floors. The grounds and pool were awesome. Then when I got to my room the back door opened to the best view I have ever seen. Google this hotels location and google earth and you will see what I'm talking about. 5 star location!!! It faced north toward the Whale Shark area and coral reef. Private snorkeling and diving 50 feet from my door. I rented a bike or scooter and tour the island, and could not wait to get back to my hotel. I paid $125 to do the Whale Shark tour with a crew in town and we came back my hotel to snorkel as part of the trip. Highly recommend this location and I will be going back for Spring Break 2015!
1 out of 5
by A verified traveler


Posted Jun 27, 2014
Pros: Nothing
Cons: Absolutely everything.
Location: The location is nice. So stay somewhere near this location but NOT this location.
The pictures online are not what the hotel actually looks like so beware! When we went there was constant construction our whole 14 day stay. We were NOT notified of this. I don't mean a little construction here and there. I mean, they were completely GUTTING and tearing down half of the main hotel. There about 50 construction workers on the resort at all times. The sound of jack-hammering on the beach and hammering from your room = miserable!!! Work trucks coming in and out several times a day. The manager is RUDE. When we asked for our money back she said the construction wasn't on our villas so it wasn't bothering us. Our honeymoon was ruined and you can't re-do a honeymoon. Trust me, you do not want to stay at this place. No DVD players, no entertainment what-so-ever. GIANT boards inside the pool (ugly and disgusting)!! Constant sea-weed on the beach. Pool table is missing half of its balls. All the staff make you feel very uncomfortable as if they wish you weren't there. Save your money, go somewhere else.
3 out of 5
for Everyone
by A verified traveler

Great location

Posted Jun 10, 2014
We were offered a free upgrade due to hotel repairs. Our room was comfortable, and we had an awesome view. Staff was helpful. Three star experience for us.